SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261014-3785 | Oct 14 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261014-3784 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261014-3783 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261014-3782 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 146 | QUEUED | CLOSED |
| SLB-20261014-3781 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3780 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261014-3779 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261014-3778 | Oct 14 | Glo | Success Rate | 95.0% | 93.5% | 157 | QUEUED | CLOSED |
| SLB-20261014-3777 | Oct 14 | Airtel | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261014-3776 | Oct 14 | MTN | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261014-3775 | Oct 14 | Telcos Direct | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261014-3774 | Oct 14 | Cordis Telcom | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
| SLB-20261014-3773 | Oct 14 | NexBridge | Success Rate | 95.0% | 93.0% | 176 | QUEUED | CLOSED |
| SLB-20261014-3772 | Oct 14 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | CLOSED |
| SLB-20261014-3771 | Oct 14 | 9Mobile | Success Rate | 95.0% | 93.6% | 159 | QUEUED | CLOSED |
| SLB-20261014-3770 | Oct 14 | Glo | Success Rate | 95.0% | 93.6% | 156 | QUEUED | CLOSED |
| SLB-20261014-3769 | Oct 14 | Airtel | Success Rate | 95.0% | 93.0% | 178 | QUEUED | CLOSED |
| SLB-20261014-3768 | Oct 14 | MTN | Success Rate | 95.0% | 93.5% | 161 | QUEUED | CLOSED |
| SLB-20261013-3767 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | OPEN |
| SLB-20261013-3766 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 149 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:30:10 | VAS-1792323008-402AF84F6E9D | TELCO | TXN_COMPLETION | 1923.53ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:30:02 | VAS-1792323000-32F6CAD4FCEB | TELCO | TXN_COMPLETION | 983.92ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:30:02 | VAS-1792323000-32F6CAD4FCEB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:29:47 | VAS-1792322985-863AD5364A20 | TELCO | TXN_COMPLETION | 1512.89ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:29:47 | VAS-1792322985-863AD5364A20 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 12:29:33 | VAS-1792322970-DE1717302EE3 | AGGREGATOR | TXN_COMPLETION | 2128.08ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 12:29:09 | VAS-1792322948-FFA22114B289 | TELCO | TXN_COMPLETION | 1005.62ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 12:29:09 | VAS-1792322948-FFA22114B289 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 12:29:03 | VAS-1792322941-291C8373E634 | AGGREGATOR | TXN_COMPLETION | 2015.13ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 12:28:56 | VAS-1792322933-8E93D6E9CCC1 | AGGREGATOR | TXN_COMPLETION | 2210.05ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 12:28:56 | VAS-1792322933-8E93D6E9CCC1 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 12:28:48 | VAS-1792322926-52A0E99E139D | TELCO | TXN_COMPLETION | 1527.66ms | 500.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 12:28:39 | VAS-1792322919-45982F9B54E2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 12:28:32 | VAS-1792322911-EDB5EAD5A072 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 12:27:18 | VAS-1792322837-E3E490ABC4F4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 12:27:03 | VAS-1792322823-CAD7163547E9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:26:41 | VAS-1792322800-E8848D4A05A5 | TELCO | TXN_COMPLETION | 801.78ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:26:41 | VAS-1792322800-E8848D4A05A5 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:26:34 | VAS-1792322793-19FA47E81658 | AGGREGATOR | TXN_COMPLETION | 1014.46ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 12:26:28 | VAS-1792322785-A7AAA1CF8D28 | AGGREGATOR | TXN_COMPLETION | 2006.98ms | 400.00ms | FirstBank | Primus VAS | Airtel |