SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3765 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | OPEN |
| SLB-20261013-3764 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | OPEN |
| SLB-20261013-3763 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.6% | 158 | QUEUED | OPEN |
| SLB-20261013-3762 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | OPEN |
| SLB-20261013-3761 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 179 | QUEUED | OPEN |
| SLB-20261013-3760 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 154 | QUEUED | OPEN |
| SLB-20261013-3759 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3758 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3757 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261013-3756 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261013-3755 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261013-3754 | Oct 13 | Glo | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3753 | Oct 13 | Airtel | Success Rate | 95.0% | 92.9% | 181 | QUEUED | CLOSED |
| SLB-20261013-3752 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3751 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3750 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
| SLB-20261013-3749 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3748 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3747 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3746 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:59:12 | VAS-1792313951-812378B1D158 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 09:58:59 | VAS-1792313937-741F50FF3CA0 | AGGREGATOR | TXN_COMPLETION | 2264.31ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:58:59 | VAS-1792313937-741F50FF3CA0 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:58:35 | VAS-1792313914-13E170DB9931 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 09:58:13 | VAS-1792313892-57B3DA0E3A20 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 09:58:00 | VAS-1792313877-1EB7AFDB4A90 | AGGREGATOR | TXN_COMPLETION | 2200.22ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:58:00 | VAS-1792313877-1EB7AFDB4A90 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 09:57:52 | VAS-1792313870-D4F6EAE58E5E | TELCO | TXN_COMPLETION | 1935.05ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 09:57:52 | VAS-1792313870-D4F6EAE58E5E | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 09:57:36 | VAS-1792313855-0B0A92C6B9F4 | AGGREGATOR | TXN_COMPLETION | 1057.94ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 09:57:36 | VAS-1792313855-0B0A92C6B9F4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 09:57:14 | VAS-1792313833-296C1764B003 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 09:56:39 | VAS-1792313796-8D6D45F600C2 | TELCO | TXN_COMPLETION | 1316.09ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:56:39 | VAS-1792313796-8D6D45F600C2 | AGGREGATOR | TXN_COMPLETION | 2244.25ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:56:39 | VAS-1792313796-8D6D45F600C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 09:56:21 | VAS-1792313781-C9A03B789C45 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 09:56:16 | VAS-1792313774-21E0374F283C | AGGREGATOR | TXN_COMPLETION | 2521.40ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 09:56:07 | VAS-1792313766-95CBD5FE0F82 | AGGREGATOR | TXN_COMPLETION | 402.00ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:55:52 | VAS-1792313751-65B7C1246BC0 | AGGREGATOR | TXN_COMPLETION | 880.97ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:55:52 | VAS-1792313751-65B7C1246BC0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |