SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3765 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | OPEN |
| SLB-20261013-3764 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | OPEN |
| SLB-20261013-3763 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.6% | 158 | QUEUED | OPEN |
| SLB-20261013-3762 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | OPEN |
| SLB-20261013-3761 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 179 | QUEUED | OPEN |
| SLB-20261013-3760 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 154 | QUEUED | OPEN |
| SLB-20261013-3759 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3758 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3757 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261013-3756 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261013-3755 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261013-3754 | Oct 13 | Glo | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3753 | Oct 13 | Airtel | Success Rate | 95.0% | 92.9% | 181 | QUEUED | CLOSED |
| SLB-20261013-3752 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3751 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3750 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
| SLB-20261013-3749 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3748 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3747 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3746 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:23:06 | VAS-1792286585-64DA046A3F94 | AGGREGATOR | TXN_COMPLETION | 414.64ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 02:23:01 | VAS-1792286580-ADD0B0792CA3 | AGGREGATOR | TXN_COMPLETION | 684.94ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:23:01 | VAS-1792286580-ADD0B0792CA3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:22:50 | VAS-1792286570-9F8B5C2692D2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:22:45 | VAS-1792286565-C7808849F03C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 02:22:41 | VAS-1792286560-8CEAA96F27C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:22:37 | VAS-1792286555-C990ECDA231D | AGGREGATOR | TXN_COMPLETION | 1435.31ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:22:37 | VAS-1792286555-C990ECDA231D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:22:31 | VAS-1792286550-D31D6A4DD2EB | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:22:26 | VAS-1792286545-B6AB562E866F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:22:07 | VAS-1792286526-F26EE26BAAF9 | TELCO | TXN_COMPLETION | 1523.77ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:22:07 | VAS-1792286526-F26EE26BAAF9 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:21:53 | VAS-1792286511-8BBA9F24B589 | AGGREGATOR | TXN_COMPLETION | 1673.86ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:21:53 | VAS-1792286511-8BBA9F24B589 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 02:21:39 | VAS-1792286496-F52210C2B226 | AGGREGATOR | TXN_COMPLETION | 2476.39ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:21:39 | VAS-1792286496-F52210C2B226 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:21:12 | VAS-1792286472-CD777243D3A1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 02:21:08 | VAS-1792286467-3CF51667199D | AGGREGATOR | TXN_COMPLETION | 950.70ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:21:08 | VAS-1792286467-3CF51667199D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:20:53 | VAS-1792286452-087B3C64AD0B | TELCO | TXN_COMPLETION | 974.84ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |