SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3765 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 169 | QUEUED | OPEN |
| SLB-20261013-3764 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.6% | 157 | QUEUED | OPEN |
| SLB-20261013-3763 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.6% | 158 | QUEUED | OPEN |
| SLB-20261013-3762 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | OPEN |
| SLB-20261013-3761 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 179 | QUEUED | OPEN |
| SLB-20261013-3760 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 154 | QUEUED | OPEN |
| SLB-20261013-3759 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3758 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3757 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 172 | QUEUED | CLOSED |
| SLB-20261013-3756 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 160 | QUEUED | CLOSED |
| SLB-20261013-3755 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 155 | QUEUED | CLOSED |
| SLB-20261013-3754 | Oct 13 | Glo | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3753 | Oct 13 | Airtel | Success Rate | 95.0% | 92.9% | 181 | QUEUED | CLOSED |
| SLB-20261013-3752 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3751 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3750 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 139 | QUEUED | CLOSED |
| SLB-20261013-3749 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3748 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3747 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3746 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 152 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:06:20 | VAS-1792245978-5F34A924D2AB | TELCO | TXN_COMPLETION | 1799.49ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:06:20 | VAS-1792245978-5F34A924D2AB | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:06:09 | VAS-1792245968-ECCA24CE128F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:06:04 | VAS-1792245963-0BB0EEC56571 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 15:06:00 | VAS-1792245958-046A033A88DE | AGGREGATOR | TXN_COMPLETION | 1477.02ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 15:05:22 | VAS-1792245921-E443B458B72A | AGGREGATOR | TXN_COMPLETION | 411.14ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 15:05:07 | VAS-1792245905-CA04F5AF61BC | AGGREGATOR | TXN_COMPLETION | 2554.46ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:05:07 | VAS-1792245905-CA04F5AF61BC | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 15:05:01 | VAS-1792245899-E461D3653ACB | TELCO | TXN_COMPLETION | 751.86ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:05:01 | VAS-1792245899-E461D3653ACB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:04:50 | VAS-1792245890-4C59F449201F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 15:04:46 | VAS-1792245885-0B6E365F91CC | AGGREGATOR | TXN_COMPLETION | 1062.80ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:04:46 | VAS-1792245885-0B6E365F91CC | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:04:31 | VAS-1792245870-FE069C1253F3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:04:13 | VAS-1792245850-7DCFAE76F6D7 | TELCO | TXN_COMPLETION | 2507.25ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 15:04:08 | VAS-1792245845-4633B56017E2 | TELCO | TXN_COMPLETION | 1945.07ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:04:08 | VAS-1792245845-4633B56017E2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 15:03:56 | VAS-1792245836-1ADEC87ED8C4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 15:03:53 | VAS-1792245831-6F7DD927F7B6 | TELCO | TXN_COMPLETION | 1646.27ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:03:53 | VAS-1792245831-6F7DD927F7B6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | MTN |