SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 11:07:23 | VAS-1792318040-AEC89BB9C30B | AGGREGATOR | TXN_COMPLETION | 2552.88ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:07:23 | VAS-1792318040-AEC89BB9C30B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 11:07:15 | VAS-1792318033-9500F4F58208 | TELCO | TXN_COMPLETION | 2013.46ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 11:07:15 | VAS-1792318033-9500F4F58208 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 11:07:06 | VAS-1792318025-44C96A294BE5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 11:06:59 | VAS-1792318018-CBA340EDAD3D | TELCO | TXN_COMPLETION | 1047.40ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 11:06:59 | VAS-1792318018-CBA340EDAD3D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 11:06:36 | VAS-1792317996-3ECB68C6B1FA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 11:06:15 | VAS-1792317973-B6787C6F66BC | AGGREGATOR | TXN_COMPLETION | 842.26ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 11:06:15 | VAS-1792317973-B6787C6F66BC | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-18 | 11:06:07 | VAS-1792317966-86AA51A44F35 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 11:05:45 | VAS-1792317944-BDA95E9FBE05 | TELCO | TXN_COMPLETION | 857.26ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 11:05:08 | VAS-1792317907-3B5F8BAB9AE7 | TELCO | TXN_COMPLETION | 634.61ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:05:08 | VAS-1792317907-3B5F8BAB9AE7 | AGGREGATOR | TXN_COMPLETION | 431.68ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 11:05:00 | VAS-1792317899-3F68632810B6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 11:04:56 | VAS-1792317892-5E02014BBC33 | TELCO | TXN_COMPLETION | 1604.17ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:04:56 | VAS-1792317892-5E02014BBC33 | AGGREGATOR | TXN_COMPLETION | 2260.95ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:04:56 | VAS-1792317892-5E02014BBC33 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 11:04:38 | VAS-1792317877-436A4FF289B2 | TELCO | TXN_COMPLETION | 1000.32ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 11:04:38 | VAS-1792317877-436A4FF289B2 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Primus VAS | Airtel |