SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:53:18 | VAS-1792302797-C4D0BC2B67D1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:53:08 | VAS-1792302787-6393E91C2BF7 | TELCO | TXN_COMPLETION | 907.16ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:53:08 | VAS-1792302787-6393E91C2BF7 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:53:03 | VAS-1792302782-E2982244706B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:53:00 | VAS-1792302777-96345A9725FD | TELCO | TXN_COMPLETION | 2227.13ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 06:53:00 | VAS-1792302777-96345A9725FD | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 06:52:38 | VAS-1792302758-E169BD3B6E09 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 06:52:33 | VAS-1792302753-E371168D5412 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 06:52:28 | VAS-1792302748-5C98735A1E25 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:52:04 | VAS-1792302723-F4A6E2C5F6AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:51:59 | VAS-1791258089-27F94F78490E | AGGREGATOR | TXN_COMPLETION | 2282.10ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 06:51:59 | VAS-1791258089-27F94F78490E | MERCHANT | TXN_COMPLETION | 1044663.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 06:51:49 | VAS-1792302708-8AAE298F59D6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 06:51:45 | VAS-1792302704-1340104625F7 | AGGREGATOR | TXN_COMPLETION | 709.90ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 06:51:41 | VAS-1792302699-BE51B545BD42 | TELCO | TXN_COMPLETION | 1242.71ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:51:41 | VAS-1792302699-BE51B545BD42 | AGGREGATOR | TXN_COMPLETION | 1357.99ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:51:41 | VAS-1792302699-BE51B545BD42 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 06:51:30 | VAS-1792302689-51A611B56418 | TELCO | TXN_COMPLETION | 1006.67ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 06:51:06 | VAS-1792302664-9328939A1429 | AGGREGATOR | TXN_COMPLETION | 1616.00ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 06:50:56 | VAS-1792302654-CB6BB44BF7EC | TELCO | TXN_COMPLETION | 1637.75ms | 500.00ms | Union Bank | Telcos Direct | MTN |