SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:32:41 | VAS-1792283559-25D29399B80A | TELCO | TXN_COMPLETION | 2072.94ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 01:32:41 | VAS-1792283559-25D29399B80A | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 01:32:17 | VAS-1792283534-D66D30F179CA | TELCO | TXN_COMPLETION | 2516.79ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 01:32:17 | VAS-1792283534-D66D30F179CA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 01:32:12 | VAS-1792283529-5908E06950D6 | TELCO | TXN_COMPLETION | 2233.40ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 01:32:12 | VAS-1792283529-5908E06950D6 | AGGREGATOR | TXN_COMPLETION | 417.37ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 01:32:08 | VAS-1792283525-91544003AD73 | TELCO | TXN_COMPLETION | 2447.17ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 01:32:08 | VAS-1792283525-91544003AD73 | AGGREGATOR | TXN_COMPLETION | 1121.22ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 01:32:08 | VAS-1792283525-91544003AD73 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 01:31:50 | VAS-1792283510-AB972CB2F4C2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 01:31:47 | VAS-1792283505-A964C9755B06 | TELCO | TXN_COMPLETION | 1760.55ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 01:31:40 | VAS-1792283500-2A384DEF2768 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 01:31:31 | VAS-1792283490-C2F6537FBBCE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 01:31:16 | VAS-1792283475-50D161539A94 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 01:30:57 | VAS-1792283456-F531E48BCCEA | AGGREGATOR | TXN_COMPLETION | 779.04ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:30:57 | VAS-1792283456-F531E48BCCEA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 01:30:53 | VAS-1792283451-8D3B4D399AB1 | TELCO | TXN_COMPLETION | 1454.72ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:53 | VAS-1792283451-8D3B4D399AB1 | AGGREGATOR | TXN_COMPLETION | 908.48ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:53 | VAS-1792283451-8D3B4D399AB1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:43 | VAS-1792283441-66079B2BD159 | TELCO | TXN_COMPLETION | 1833.98ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |