SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:30:38 | VAS-1792283436-DABD8A569DC2 | AGGREGATOR | TXN_COMPLETION | 1887.68ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:30:38 | VAS-1792283436-DABD8A569DC2 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:30:33 | VAS-1792283431-1BEF7AA643EA | TELCO | TXN_COMPLETION | 1714.12ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 01:30:33 | VAS-1792283431-1BEF7AA643EA | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 01:30:28 | VAS-1792283426-C8FE943DD355 | TELCO | TXN_COMPLETION | 1727.19ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:28 | VAS-1792283426-C8FE943DD355 | AGGREGATOR | TXN_COMPLETION | 412.84ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:28 | VAS-1792283426-C8FE943DD355 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 01:30:17 | VAS-1792283417-A9A6966705E5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:30:09 | VAS-1792283407-66D4BB5E1D03 | AGGREGATOR | TXN_COMPLETION | 1579.61ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:30:03 | VAS-1792283402-B797B232E3E9 | AGGREGATOR | TXN_COMPLETION | 464.59ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-18 | 01:29:54 | VAS-1792283392-008BCE07B7DD | AGGREGATOR | TXN_COMPLETION | 2100.93ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 01:29:42 | VAS-1792283382-EACCACCC92FC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 01:29:39 | VAS-1792283377-0EE0A46C6D54 | AGGREGATOR | TXN_COMPLETION | 1247.07ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:29:39 | VAS-1792283377-0EE0A46C6D54 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 01:29:30 | VAS-1792283367-BF73A1BF9442 | TELCO | TXN_COMPLETION | 769.10ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:29:30 | VAS-1792283367-BF73A1BF9442 | AGGREGATOR | TXN_COMPLETION | 2454.84ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:29:30 | VAS-1792283367-BF73A1BF9442 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 01:29:14 | VAS-1792283352-3B3733D542B2 | TELCO | TXN_COMPLETION | 1227.69ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:29:10 | VAS-1792283348-1D53F1D7EA6D | AGGREGATOR | TXN_COMPLETION | 2321.22ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 01:29:10 | VAS-1792283348-1D53F1D7EA6D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | MTN |