SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:53:03 | VAS-1792277582-D89E03E36CBB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:52:58 | VAS-1792277577-18A3B621CB48 | AGGREGATOR | TXN_COMPLETION | 1010.42ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 23:52:58 | VAS-1792277577-18A3B621CB48 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 23:52:45 | VAS-1792277562-8A2D087D87BA | TELCO | TXN_COMPLETION | 780.09ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:52:45 | VAS-1792277562-8A2D087D87BA | AGGREGATOR | TXN_COMPLETION | 2150.80ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:52:29 | VAS-1792277548-934C9FF71D5C | AGGREGATOR | TXN_COMPLETION | 1555.21ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:52:29 | VAS-1792277548-934C9FF71D5C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:52:24 | VAS-1792277543-8E3D187294C9 | AGGREGATOR | TXN_COMPLETION | 1050.61ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:52:18 | VAS-1792277538-EC0B6DAF8EFD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:52:14 | VAS-1792277533-8DE613514B98 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:52:06 | VAS-1792277523-F953541C53DB | TELCO | TXN_COMPLETION | 2563.96ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:52:06 | VAS-1792277523-F953541C53DB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:51:54 | VAS-1792277513-20B64972F856 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 23:51:49 | VAS-1792277508-CC03B8C56B5F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:51:44 | VAS-1792277503-459072B0003B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 23:51:30 | VAS-1792277489-5642E3DED6D6 | TELCO | TXN_COMPLETION | 684.48ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:51:30 | VAS-1792277489-5642E3DED6D6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:51:26 | VAS-1792277484-C1C7F95209E3 | AGGREGATOR | TXN_COMPLETION | 2154.18ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 23:51:26 | VAS-1792277484-C1C7F95209E3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 23:51:17 | VAS-1792277474-DF1C36F3C979 | AGGREGATOR | TXN_COMPLETION | 2498.08ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |