SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:51:17 | VAS-1792277474-DF1C36F3C979 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:51:11 | VAS-1792277469-536A84EB441F | AGGREGATOR | TXN_COMPLETION | 2309.84ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:51:01 | VAS-1792277459-7EC5B23591F7 | TELCO | TXN_COMPLETION | 1363.27ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 23:50:56 | VAS-1792277454-82C761215B60 | AGGREGATOR | TXN_COMPLETION | 1910.91ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:50:56 | VAS-1792277454-82C761215B60 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:50:47 | VAS-1792277444-0FAC3C637CC0 | AGGREGATOR | TXN_COMPLETION | 1787.43ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:50:40 | VAS-1792277439-AF7C7E8DBB2C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:50:32 | VAS-1792277430-BA5E4F754720 | AGGREGATOR | TXN_COMPLETION | 1747.23ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:50:32 | VAS-1792277430-BA5E4F754720 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:50:26 | VAS-1792277425-31C941D770CC | TELCO | TXN_COMPLETION | 704.87ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:50:26 | VAS-1792277425-31C941D770CC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:50:16 | VAS-1792277415-2B161B93DB03 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:50:12 | VAS-1792277410-00EA2CD62199 | TELCO | TXN_COMPLETION | 1346.21ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:50:12 | VAS-1792277410-00EA2CD62199 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:50:08 | VAS-1792277405-7E87C6F093A1 | TELCO | TXN_COMPLETION | 2233.19ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:50:08 | VAS-1792277405-7E87C6F093A1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:50:01 | VAS-1792277400-4F5943377E4E | AGGREGATOR | TXN_COMPLETION | 422.69ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:50:01 | VAS-1792277400-4F5943377E4E | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:49:48 | VAS-1792277385-0A55714B0A0C | AGGREGATOR | TXN_COMPLETION | 2008.36ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 23:49:48 | VAS-1792277385-0A55714B0A0C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |