SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:37:29 | VAS-1792265849-03C7A981DAC0 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:37:26 | VAS-1792265844-C174DFC2CDC9 | TELCO | TXN_COMPLETION | 1580.09ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:37:26 | VAS-1792265844-C174DFC2CDC9 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:37:10 | VAS-1792265829-88544787C441 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 20:37:06 | VAS-1792265824-8C03F043CB3E | AGGREGATOR | TXN_COMPLETION | 1096.62ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:37:06 | VAS-1792265824-8C03F043CB3E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:36:46 | VAS-1792265804-F261C6BDE87A | AGGREGATOR | TXN_COMPLETION | 1187.80ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:36:35 | VAS-1792265795-6652A8823CA6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 20:36:20 | VAS-1790738159-0F96DB5E6EDC | MERCHANT | TXN_COMPLETION | 1527633.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 20:36:17 | VAS-1792265775-F43A2EC8B74F | TELCO | TXN_COMPLETION | 1668.98ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 20:36:17 | VAS-1792265775-F43A2EC8B74F | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 20:36:12 | VAS-1792265770-0620DC4C5734 | AGGREGATOR | TXN_COMPLETION | 1207.31ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:36:12 | VAS-1792265770-0620DC4C5734 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 20:35:58 | VAS-1792265755-2EB8591EB09F | TELCO | TXN_COMPLETION | 1791.04ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 20:35:58 | VAS-1792265755-2EB8591EB09F | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 20:35:26 | VAS-1792265726-8E4A6BB94F93 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 20:34:58 | VAS-1792265696-C5EA9558455B | AGGREGATOR | TXN_COMPLETION | 1640.72ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:34:58 | VAS-1792265696-C5EA9558455B | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:34:46 | VAS-1792265682-BAE25B304128 | TELCO | TXN_COMPLETION | 2353.54ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 20:34:46 | VAS-1792265682-BAE25B304128 | AGGREGATOR | TXN_COMPLETION | 2049.69ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |