SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:33:22 | VAS-1792262001-1F064B9B064B | TELCO | TXN_COMPLETION | 1630.12ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 19:33:06 | VAS-1792261986-62A9851EDB7B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 19:33:02 | VAS-1792261981-DC6F42F649AC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:32:57 | VAS-1792261976-34F7DFA31ACE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:32:52 | VAS-1792261971-7678F3D7C0FB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-17 | 19:32:32 | VAS-1792261951-0B03573D198B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 19:32:28 | VAS-1792261947-002598A7FCF9 | TELCO | TXN_COMPLETION | 1020.06ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:32:28 | VAS-1792261947-002598A7FCF9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 19:32:19 | VAS-1792261937-FCF9B293D8DD | AGGREGATOR | TXN_COMPLETION | 1633.12ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 19:32:19 | VAS-1792261937-FCF9B293D8DD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 19:32:08 | VAS-1792261927-4ACA4CD95DA8 | TELCO | TXN_COMPLETION | 1002.17ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 19:32:05 | VAS-1792261922-0DCED8D39DA2 | TELCO | TXN_COMPLETION | 2287.24ms | 500.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 19:31:39 | VAS-1792261897-83CE365AEAC2 | TELCO | TXN_COMPLETION | 1434.96ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:31:39 | VAS-1792261897-83CE365AEAC2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 19:31:29 | VAS-1792261888-787130F77EC7 | TELCO | TXN_COMPLETION | 666.55ms | 500.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 19:31:29 | VAS-1792261888-787130F77EC7 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 19:31:20 | VAS-1792261880-66F02A5951F2 | TELCO | TXN_COMPLETION | 1726.01ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 19:31:15 | VAS-1792261873-7A3D07467D23 | TELCO | TXN_COMPLETION | 2146.99ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:31:15 | VAS-1792261873-7A3D07467D23 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:31:08 | VAS-1792261868-D6622A95570F | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Union Bank | Cordis Telcom | Glo |