SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:56:57 | VAS-1792259815-66B26C02ADDB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 18:56:53 | VAS-1792259810-2DA607686A06 | TELCO | TXN_COMPLETION | 1123.61ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:56:53 | VAS-1792259810-2DA607686A06 | AGGREGATOR | TXN_COMPLETION | 2021.56ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:56:53 | VAS-1792259810-2DA607686A06 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 18:56:40 | VAS-1792259800-80418D7B41C4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:56:31 | VAS-1792259790-2646CEA3C4BD | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 18:56:23 | VAS-1792259780-C4A7F5D1C0C5 | TELCO | TXN_COMPLETION | 2131.55ms | 500.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:56:12 | VAS-1792259770-0C5BE5F615E8 | TELCO | TXN_COMPLETION | 1352.91ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:56:07 | VAS-1792259765-90787176F752 | TELCO | TXN_COMPLETION | 670.15ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 18:56:07 | VAS-1792259765-90787176F752 | AGGREGATOR | TXN_COMPLETION | 1139.18ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 18:56:07 | VAS-1792259765-90787176F752 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 18:55:47 | VAS-1792259746-D00B71BCCA8A | AGGREGATOR | TXN_COMPLETION | 822.59ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 18:55:43 | VAS-1792259741-6B931C74958D | TELCO | TXN_COMPLETION | 2220.23ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:55:43 | VAS-1792259741-6B931C74958D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:55:37 | VAS-1792259736-F50C6803446F | AGGREGATOR | TXN_COMPLETION | 1185.44ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:55:37 | VAS-1792259736-F50C6803446F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:55:33 | VAS-1792259731-212782587278 | AGGREGATOR | TXN_COMPLETION | 1869.47ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:55:33 | VAS-1792259731-212782587278 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:55:29 | VAS-1792259726-87A36276DB45 | TELCO | TXN_COMPLETION | 2384.91ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:55:29 | VAS-1792259726-87A36276DB45 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |