SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:46:09 | VAS-1792259166-9084A14FB43A | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 18:45:53 | VAS-1792259151-934E6601DCF8 | AGGREGATOR | TXN_COMPLETION | 1150.70ms | 400.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 18:45:43 | VAS-1792259142-9C63040E07AE | AGGREGATOR | TXN_COMPLETION | 955.25ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:45:32 | VAS-1792259132-52F2ADA262C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 18:45:29 | VAS-1792259127-E5D509D0CE35 | TELCO | TXN_COMPLETION | 1559.35ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 18:45:29 | VAS-1792259127-E5D509D0CE35 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 18:45:27 | VAS-1792259127-B19F10B94F2C | TELCO | TXN_COMPLETION | 2520.62ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 18:45:27 | VAS-1792259126-184AD44524B2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 18:45:08 | VAS-1792259107-4AFADECF362C | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:44:59 | VAS-1792259097-519944243D67 | AGGREGATOR | TXN_COMPLETION | 1382.38ms | 400.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:44:49 | VAS-1792259088-66AAA5E7220D | TELCO | TXN_COMPLETION | 926.97ms | 500.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:44:49 | VAS-1792259088-66AAA5E7220D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:44:35 | VAS-1792259073-08B6B23E897E | TELCO | TXN_COMPLETION | 1397.97ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:44:35 | VAS-1792259073-08B6B23E897E | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 18:44:29 | VAS-1792259068-3402BBEA96A3 | AGGREGATOR | TXN_COMPLETION | 704.41ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:44:29 | VAS-1792259068-3402BBEA96A3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:44:14 | VAS-1792259053-81B6D2A0FD6F | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:43:59 | VAS-1792259038-C0724D63AB19 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:43:57 | VAS-1792259034-AB2568C3FDA9 | TELCO | TXN_COMPLETION | 1729.71ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 18:43:57 | VAS-1792259034-AB2568C3FDA9 | AGGREGATOR | TXN_COMPLETION | 1606.98ms | 400.00ms | Kuda MFB | NexBridge | Glo |