SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:36:17 | VAS-1792258577-740087264F12 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 18:36:14 | VAS-1792258572-22C36C37CB4E | AGGREGATOR | TXN_COMPLETION | 1504.01ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:36:14 | VAS-1792258572-22C36C37CB4E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:36:09 | VAS-1792258567-286527D3BAE5 | AGGREGATOR | TXN_COMPLETION | 1730.27ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 18:36:03 | VAS-1792258562-0B66978C1B4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | TELCO | TXN_COMPLETION | 2255.91ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | AGGREGATOR | TXN_COMPLETION | 401.06ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:49 | VAS-1792258547-AA54188A87DD | AGGREGATOR | TXN_COMPLETION | 1022.19ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:35:49 | VAS-1792258547-AA54188A87DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:35:43 | VAS-1792258542-F5D72A5E2F6A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:35:40 | VAS-1792258537-A038C28FF5ED | TELCO | TXN_COMPLETION | 2051.52ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:35:40 | VAS-1792258537-A038C28FF5ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:35:23 | VAS-1792258523-9C34D24A85BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:35:09 | VAS-1792258508-840CA7019AB6 | TELCO | TXN_COMPLETION | 1178.73ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 18:35:09 | VAS-1792258508-840CA7019AB6 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 18:35:05 | VAS-1792258503-B947A41A6675 | AGGREGATOR | TXN_COMPLETION | 1391.32ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:35:05 | VAS-1792258503-B947A41A6675 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:34:50 | VAS-1792258488-5B7672F599AD | AGGREGATOR | TXN_COMPLETION | 1412.88ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:34:50 | VAS-1792258488-5B7672F599AD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |