SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:52:26 | VAS-1792252345-2A961003BD0C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 16:52:16 | VAS-1792252335-3DAF0987C59D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:51:53 | VAS-1791013871-44205697871E | MERCHANT | TXN_COMPLETION | 1238454.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:51:46 | VAS-1791834491-ADACBA209F53 | MERCHANT | TXN_COMPLETION | 417817.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 16:51:42 | VAS-1792252301-65A2208479EA | TELCO | TXN_COMPLETION | 1144.88ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:51:22 | VAS-1792252281-B7A87865261D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:09 | VAS-1792252266-C5F7B19C53FC | AGGREGATOR | TXN_COMPLETION | 2216.85ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:09 | VAS-1792252266-C5F7B19C53FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:51:02 | VAS-1792252262-8CEB73A3D0C4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 16:50:54 | VAS-1792252252-A827C7E3B64B | TELCO | TXN_COMPLETION | 2393.78ms | 500.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:50:49 | VAS-1792252247-9968E2AC17CD | TELCO | TXN_COMPLETION | 1681.55ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:49 | VAS-1792252247-9968E2AC17CD | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:44 | VAS-1790693407-50694F17335D | AGGREGATOR | TXN_COMPLETION | 5338.32ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:50:44 | VAS-1790693407-50694F17335D | MERCHANT | TXN_COMPLETION | 1558841.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:50:44 | VAS-1792252242-7418A4CF3189 | AGGREGATOR | TXN_COMPLETION | 2160.66ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 16:50:39 | VAS-1792252237-D9EB391F8C3C | TELCO | TXN_COMPLETION | 1620.68ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 16:50:33 | VAS-1792252232-E1D376279C4A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 16:50:23 | VAS-1792108221-3B4F4472FDF3 | MERCHANT | TXN_COMPLETION | 144003.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 16:50:04 | VAS-1792252203-85FF314C67B8 | AGGREGATOR | TXN_COMPLETION | 934.84ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 16:50:04 | VAS-1792252203-85FF314C67B8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |