SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:57:59 | VAS-1792245477-BD63BF6AE60C | AGGREGATOR | TXN_COMPLETION | 2218.31ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:57:59 | VAS-1792245477-BD63BF6AE60C | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:57:45 | VAS-1792245462-06C0361AE70C | TELCO | TXN_COMPLETION | 2178.56ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:57:45 | VAS-1792245462-06C0361AE70C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 14:57:38 | VAS-1792245457-B6B07141745B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 14:57:28 | VAS-1792245447-F59D75036E31 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 14:57:25 | VAS-1792245442-7A5330A1F02E | AGGREGATOR | TXN_COMPLETION | 2045.57ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 14:57:25 | VAS-1792245442-7A5330A1F02E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 14:57:18 | VAS-1792245437-6F44772BB131 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 14:57:15 | VAS-1792245433-1A940F01A672 | AGGREGATOR | TXN_COMPLETION | 2113.69ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:57:15 | VAS-1792245433-1A940F01A672 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:56:29 | VAS-1792245388-98811C4D2104 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:56:26 | VAS-1792245383-9C4F40CB7D05 | TELCO | TXN_COMPLETION | 2367.56ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 14:56:20 | VAS-1791339762-45B677BA7816 | MERCHANT | TXN_COMPLETION | 905623.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:56:20 | VAS-1792245379-239AF2D1B4CC | AGGREGATOR | TXN_COMPLETION | 852.86ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 14:56:13 | VAS-1792245369-A738D401F5CD | TELCO | TXN_COMPLETION | 1866.67ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 14:56:13 | VAS-1792245369-A738D401F5CD | AGGREGATOR | TXN_COMPLETION | 2260.69ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 14:56:13 | VAS-1792245369-A738D401F5CD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 14:56:03 | VAS-1792245359-EF3F47F61015 | TELCO | TXN_COMPLETION | 2422.52ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:56:03 | VAS-1792245359-EF3F47F61015 | AGGREGATOR | TXN_COMPLETION | 1697.60ms | 400.00ms | GTBank | Cordis Telcom | Glo |