SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3745 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3744 | Oct 13 | MTN | Success Rate | 95.0% | 94.1% | 149 | QUEUED | CLOSED |
| SLB-20261013-3743 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.5% | 164 | QUEUED | CLOSED |
| SLB-20261013-3742 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 140 | QUEUED | CLOSED |
| SLB-20261013-3741 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 170 | QUEUED | CLOSED |
| SLB-20261013-3740 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 161 | QUEUED | CLOSED |
| SLB-20261013-3739 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 151 | QUEUED | CLOSED |
| SLB-20261013-3738 | Oct 13 | Glo | Success Rate | 95.0% | 93.6% | 154 | QUEUED | CLOSED |
| SLB-20261013-3737 | Oct 13 | Airtel | Success Rate | 95.0% | 93.0% | 177 | QUEUED | CLOSED |
| SLB-20261013-3736 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 153 | QUEUED | CLOSED |
| SLB-20261013-3735 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 157 | QUEUED | CLOSED |
| SLB-20261013-3734 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 142 | QUEUED | CLOSED |
| SLB-20261013-3733 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3732 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 162 | QUEUED | CLOSED |
| SLB-20261013-3731 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 149 | QUEUED | CLOSED |
| SLB-20261013-3730 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 153 | QUEUED | CLOSED |
| SLB-20261013-3729 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 175 | QUEUED | CLOSED |
| SLB-20261013-3728 | Oct 13 | MTN | Success Rate | 95.0% | 94.0% | 151 | QUEUED | CLOSED |
| SLB-20261013-3727 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3726 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:57:18 | VAS-1792241836-6CF2FDAAE016 | TELCO | TXN_COMPLETION | 2311.48ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:57:18 | VAS-1792241836-6CF2FDAAE016 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 13:57:15 | VAS-1792241831-1195FFC56E84 | TELCO | TXN_COMPLETION | 1372.82ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 13:57:15 | VAS-1792241831-1195FFC56E84 | AGGREGATOR | TXN_COMPLETION | 1534.77ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 13:57:15 | VAS-1792241831-1195FFC56E84 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 13:56:52 | VAS-1792241811-ED9B1BD7937D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:56:08 | VAS-1792241767-5A079132D3EE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:55:59 | VAS-1792241757-58FF6EE17A74 | AGGREGATOR | TXN_COMPLETION | 1380.94ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:55:59 | VAS-1792241757-58FF6EE17A74 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:55:55 | VAS-1792241752-8CD5890C4023 | AGGREGATOR | TXN_COMPLETION | 2236.81ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:55:55 | VAS-1792241752-8CD5890C4023 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 13:55:48 | VAS-1792241747-EDE7538CAB45 | AGGREGATOR | TXN_COMPLETION | 859.35ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:55:48 | VAS-1792241747-EDE7538CAB45 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:55:44 | VAS-1792241742-E683BD8578F4 | AGGREGATOR | TXN_COMPLETION | 942.70ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:55:35 | VAS-1792241733-627D66EE1AA9 | AGGREGATOR | TXN_COMPLETION | 2248.96ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:55:35 | VAS-1792241733-627D66EE1AA9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-17 | 13:55:25 | VAS-1792241723-94A1ADF3B697 | TELCO | TXN_COMPLETION | 2136.52ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:55:25 | VAS-1792241723-94A1ADF3B697 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:55:20 | VAS-1792241720-8273C3E06D8A | AGGREGATOR | TXN_COMPLETION | 1602.40ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:55:20 | VAS-1792241720-8273C3E06D8A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Airtel |