SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3725 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3724 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3723 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261013-3722 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261013-3721 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261013-3720 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3719 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3718 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 138 | QUEUED | CLOSED |
| SLB-20261013-3717 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261013-3716 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3715 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 148 | QUEUED | CLOSED |
| SLB-20261013-3714 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261013-3713 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3712 | Oct 13 | MTN | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3711 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3710 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 137 | QUEUED | CLOSED |
| SLB-20261013-3709 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 166 | QUEUED | CLOSED |
| SLB-20261013-3708 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261013-3707 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 147 | QUEUED | CLOSED |
| SLB-20261013-3706 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:25:32 | VAS-1792290331-390077000091 | AGGREGATOR | TXN_COMPLETION | 862.15ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:25:32 | VAS-1792290331-390077000091 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 03:25:31 | VAS-1792290320-3E225200EDF7 | AGGREGATOR | TXN_COMPLETION | 1416.94ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:25:31 | VAS-1792290320-3E225200EDF7 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:25:12 | VAS-1792290311-F23C0EC116F6 | AGGREGATOR | TXN_COMPLETION | 1237.31ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:25:12 | VAS-1792290311-F23C0EC116F6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-18 | 03:24:57 | VAS-1792290296-4FF3DB5E2BCE | AGGREGATOR | TXN_COMPLETION | 1078.35ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:24:46 | VAS-1792290286-556D5C102F5D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 03:24:29 | VAS-1792290266-040E7AAE9E7D | TELCO | TXN_COMPLETION | 1989.36ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:24:29 | VAS-1792290266-040E7AAE9E7D | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 03:24:22 | VAS-1792290261-2BB9F46A74C2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 03:24:12 | VAS-1792290252-0A762D993B06 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | TELCO | TXN_COMPLETION | 1886.26ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | AGGREGATOR | TXN_COMPLETION | 2119.39ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:41 | VAS-1792290217-965F032B71B8 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 03:23:29 | VAS-1792290207-150880A466E4 | AGGREGATOR | TXN_COMPLETION | 1786.08ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:23:29 | VAS-1792290207-150880A466E4 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:23:25 | VAS-1792290202-00FBA34A56D8 | AGGREGATOR | TXN_COMPLETION | 1788.13ms | 400.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:23:25 | VAS-1792290202-00FBA34A56D8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:23:18 | VAS-1792290198-522C48F6B2F7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | Airtel |