SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3725 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 170 | QUEUED | CLOSED |
| SLB-20261013-3724 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 158 | QUEUED | CLOSED |
| SLB-20261013-3723 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 146 | QUEUED | CLOSED |
| SLB-20261013-3722 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261013-3721 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 169 | QUEUED | CLOSED |
| SLB-20261013-3720 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3719 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3718 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 138 | QUEUED | CLOSED |
| SLB-20261013-3717 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 171 | QUEUED | CLOSED |
| SLB-20261013-3716 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.5% | 159 | QUEUED | CLOSED |
| SLB-20261013-3715 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.8% | 148 | QUEUED | CLOSED |
| SLB-20261013-3714 | Oct 13 | Glo | Success Rate | 95.0% | 93.8% | 153 | QUEUED | CLOSED |
| SLB-20261013-3713 | Oct 13 | Airtel | Success Rate | 95.0% | 93.4% | 167 | QUEUED | CLOSED |
| SLB-20261013-3712 | Oct 13 | MTN | Success Rate | 95.0% | 93.7% | 159 | QUEUED | CLOSED |
| SLB-20261013-3711 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.7% | 158 | QUEUED | CLOSED |
| SLB-20261013-3710 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 137 | QUEUED | CLOSED |
| SLB-20261013-3709 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.5% | 166 | QUEUED | CLOSED |
| SLB-20261013-3708 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.2% | 166 | QUEUED | CLOSED |
| SLB-20261013-3707 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 147 | QUEUED | CLOSED |
| SLB-20261013-3706 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:04:11 | VAS-1792242249-DF76D1824BCB | AGGREGATOR | TXN_COMPLETION | 1816.67ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:04:11 | VAS-1792242249-DF76D1824BCB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:04:05 | VAS-1792242244-C94CF65983D0 | AGGREGATOR | TXN_COMPLETION | 738.44ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 14:04:01 | VAS-1792242239-4F0DC849B1E1 | AGGREGATOR | TXN_COMPLETION | 1382.04ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:03:57 | VAS-1792242234-6583E101772C | TELCO | TXN_COMPLETION | 2177.18ms | 500.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 14:03:53 | VAS-1792242230-5725FD13B1FA | TELCO | TXN_COMPLETION | 1267.84ms | 500.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:03:53 | VAS-1792242230-5725FD13B1FA | AGGREGATOR | TXN_COMPLETION | 2326.99ms | 400.00ms | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:03:53 | VAS-1792242230-5725FD13B1FA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:03:45 | VAS-1792242225-1DA6B03B7232 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 14:03:33 | VAS-1792242210-C26AD2BB20E0 | AGGREGATOR | TXN_COMPLETION | 2539.08ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:03:33 | VAS-1792242210-C26AD2BB20E0 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:03:26 | VAS-1792242205-3FF610680F9C | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 14:03:22 | VAS-1792242200-91270DE2B987 | TELCO | TXN_COMPLETION | 1870.98ms | 500.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:03:22 | VAS-1792242200-91270DE2B987 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 14:03:11 | VAS-1792242190-1A0A89CDEFC6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 14:02:57 | VAS-1792242175-87CFFE27EA78 | TELCO | TXN_COMPLETION | 953.91ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:02:57 | VAS-1792242175-87CFFE27EA78 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 14:02:51 | VAS-1792242171-6E2BBF2C825D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:02:26 | VAS-1792242146-6EA8AFBF8DEB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 14:02:17 | VAS-1792242136-A1301968C7BC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |