SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3705 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3704 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20261013-3703 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3702 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
| SLB-20261013-3701 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3700 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261013-3699 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261013-3698 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3697 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261013-3696 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3695 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3694 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261013-3693 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3692 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3691 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 149 | QUEUED | CLOSED |
| SLB-20261013-3690 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3689 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3688 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3687 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3686 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:25:13 | VAS-1790022341-C59FD88D5D44 | MERCHANT | TXN_COMPLETION | 2264374.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:25:10 | VAS-1792286708-4FEFDEE670C6 | AGGREGATOR | TXN_COMPLETION | 2277.98ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:25:06 | VAS-1792286703-A7393CE1B1EC | AGGREGATOR | TXN_COMPLETION | 2592.15ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:25:06 | VAS-1792286703-A7393CE1B1EC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:24:48 | VAS-1792286688-4DD7B737BBA2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 02:24:39 | VAS-1792286678-CFFF8871450A | AGGREGATOR | TXN_COMPLETION | 1172.22ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:24:36 | VAS-1792286673-E5DCA3988F76 | AGGREGATOR | TXN_COMPLETION | 2506.12ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 02:24:36 | VAS-1792286673-E5DCA3988F76 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 02:24:27 | VAS-1792286667-ECFED3C8B851 | TELCO | TXN_COMPLETION | 1545.42ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:24:19 | VAS-1792286658-D72758E9E58B | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 02:24:14 | VAS-1791399194-8F116ECE5199 | MERCHANT | TXN_COMPLETION | 887460.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 02:24:09 | VAS-1792286649-8D41F1FCD46A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:23:56 | VAS-1792286634-92B479CD586A | AGGREGATOR | TXN_COMPLETION | 1703.64ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:50 | VAS-1792286629-7A82F8D6FFDB | TELCO | TXN_COMPLETION | 959.23ms | 500.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:23:45 | VAS-1792286624-C4BFE660123A | AGGREGATOR | TXN_COMPLETION | 863.85ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:23:35 | VAS-1792286614-7D66EB56E02E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 02:23:26 | VAS-1792286604-2831CF32E054 | TELCO | TXN_COMPLETION | 1102.30ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:26 | VAS-1792286604-2831CF32E054 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:23:11 | VAS-1792286590-7A6F5FB1EDA1 | TELCO | TXN_COMPLETION | 1571.56ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:23:11 | VAS-1792286590-7A6F5FB1EDA1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |