SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3705 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3704 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20261013-3703 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3702 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
| SLB-20261013-3701 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3700 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261013-3699 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261013-3698 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3697 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261013-3696 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3695 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3694 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261013-3693 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3692 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3691 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 149 | QUEUED | CLOSED |
| SLB-20261013-3690 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3689 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3688 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3687 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3686 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:11:10 | VAS-1792285867-9569CA05E07F | TELCO | TXN_COMPLETION | 2481.65ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 02:11:10 | VAS-1792285867-9569CA05E07F | AGGREGATOR | TXN_COMPLETION | 491.57ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 02:11:04 | VAS-1792285862-2B58C3F0E171 | TELCO | TXN_COMPLETION | 515.89ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:11:04 | VAS-1792285862-2B58C3F0E171 | AGGREGATOR | TXN_COMPLETION | 1296.12ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:10:57 | VAS-1792285857-3A863E1255AD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:10:50 | VAS-1792285847-002336837C52 | AGGREGATOR | TXN_COMPLETION | 2265.58ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 02:10:43 | VAS-1792285842-A2D100758A87 | TELCO | TXN_COMPLETION | 867.59ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:10:43 | VAS-1792285842-A2D100758A87 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:10:38 | VAS-1792285837-8018F915A633 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 02:10:20 | VAS-1792285818-901C9C0CA7DA | TELCO | TXN_COMPLETION | 1928.27ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:10:20 | VAS-1792285818-901C9C0CA7DA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:10:14 | VAS-1792285813-C73D8D8466C0 | TELCO | TXN_COMPLETION | 1116.91ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 02:10:14 | VAS-1792285813-C73D8D8466C0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 02:10:10 | VAS-1792285808-08C3AC6F89CA | AGGREGATOR | TXN_COMPLETION | 902.95ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 02:10:06 | VAS-1792285803-0A938366CE52 | TELCO | TXN_COMPLETION | 2373.52ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:10:06 | VAS-1792285803-0A938366CE52 | AGGREGATOR | TXN_COMPLETION | 502.99ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:10:06 | VAS-1792285803-0A938366CE52 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:09:49 | VAS-1792285788-494558B9196F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-18 | 02:09:45 | VAS-1792285784-3D189975F5C4 | AGGREGATOR | TXN_COMPLETION | 1232.96ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:09:45 | VAS-1792285784-3D189975F5C4 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Primus VAS | Airtel |