SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3705 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3704 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20261013-3703 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3702 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
| SLB-20261013-3701 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3700 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261013-3699 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261013-3698 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3697 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261013-3696 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3695 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3694 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261013-3693 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3692 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3691 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 149 | QUEUED | CLOSED |
| SLB-20261013-3690 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3689 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3688 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3687 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3686 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:19:41 | VAS-1792257579-C98E653D97E4 | TELCO | TXN_COMPLETION | 1831.63ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 18:19:41 | VAS-1792257579-C98E653D97E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 18:19:30 | VAS-1792257569-A33649001B69 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 18:19:10 | VAS-1792257550-35A147A8E65B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 18:19:05 | VAS-1792257545-BDE55C0AA99A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 18:18:55 | VAS-1792257535-326DF4A7CDBE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 18:18:50 | VAS-1790938740-EBA1589E821E | AGGREGATOR | TXN_COMPLETION | 408.15ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 18:18:50 | VAS-1790938740-EBA1589E821E | MERCHANT | TXN_COMPLETION | 1318800.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 18:18:45 | VAS-1792257525-FE4F050E2FBE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 18:18:42 | VAS-1792257520-07C7BC752BCB | AGGREGATOR | TXN_COMPLETION | 1811.42ms | 400.00ms | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 18:18:27 | VAS-1792257505-5587D6622686 | AGGREGATOR | TXN_COMPLETION | 1360.94ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 18:18:23 | VAS-1792257500-4EE036A8B32D | AGGREGATOR | TXN_COMPLETION | 2524.76ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:18:23 | VAS-1792257500-4EE036A8B32D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 18:18:16 | VAS-1792257495-99883E99B52C | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-17 | 18:18:12 | VAS-1792257491-FB8BD3BE4B4D | TELCO | TXN_COMPLETION | 1443.15ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:18:12 | VAS-1792257491-FB8BD3BE4B4D | MERCHANT | TXN_COMPLETION | 37.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 18:18:08 | VAS-1792257486-ED7666C0B4D6 | AGGREGATOR | TXN_COMPLETION | 1581.31ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 18:18:08 | VAS-1792257486-ED7666C0B4D6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 18:17:58 | VAS-1792257476-165793586320 | AGGREGATOR | TXN_COMPLETION | 1667.34ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 18:17:58 | VAS-1792257476-165793586320 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |