SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3705 | Oct 13 | Airtel | Success Rate | 95.0% | 93.5% | 165 | QUEUED | CLOSED |
| SLB-20261013-3704 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 158 | QUEUED | CLOSED |
| SLB-20261013-3703 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.6% | 160 | QUEUED | CLOSED |
| SLB-20261013-3702 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.4% | 136 | QUEUED | CLOSED |
| SLB-20261013-3701 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3700 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 165 | QUEUED | CLOSED |
| SLB-20261013-3699 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 148 | QUEUED | CLOSED |
| SLB-20261013-3698 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3697 | Oct 13 | Airtel | Success Rate | 95.0% | 93.3% | 172 | QUEUED | CLOSED |
| SLB-20261013-3696 | Oct 13 | MTN | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3695 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 156 | QUEUED | CLOSED |
| SLB-20261013-3694 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.2% | 141 | QUEUED | CLOSED |
| SLB-20261013-3693 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3692 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.3% | 168 | QUEUED | CLOSED |
| SLB-20261013-3691 | Oct 13 | 9Mobile | Success Rate | 95.0% | 93.9% | 149 | QUEUED | CLOSED |
| SLB-20261013-3690 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3689 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 178 | QUEUED | CLOSED |
| SLB-20261013-3688 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3687 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3686 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.3% | 141 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:13:12 | VAS-1792242790-7FA567DC1A6E | AGGREGATOR | TXN_COMPLETION | 2412.22ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:13:12 | VAS-1792242790-7FA567DC1A6E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:13:00 | VAS-1792242780-B47A47CFF43D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 14:12:48 | VAS-1792242765-BD334FD67A58 | AGGREGATOR | TXN_COMPLETION | 2271.00ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 14:12:48 | VAS-1792242765-BD334FD67A58 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 14:12:41 | VAS-1792242760-CF211E35014C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:12:38 | VAS-1792242755-14647191354E | TELCO | TXN_COMPLETION | 2445.88ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:12:38 | VAS-1792242755-14647191354E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:12:31 | VAS-1792242750-C31F1D9CC8E8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 14:12:26 | VAS-1792242745-85D59E7CC409 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 14:12:17 | VAS-1792242736-20B139762390 | AGGREGATOR | TXN_COMPLETION | 1612.83ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:12:17 | VAS-1792242736-20B139762390 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 14:12:11 | VAS-1792242731-35077E576DC7 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 14:12:02 | VAS-1792242721-02974B23A738 | TELCO | TXN_COMPLETION | 564.50ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:12:02 | VAS-1792242721-02974B23A738 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 14:11:52 | VAS-1792242711-4B898052B207 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:11:48 | VAS-1792242706-29697D8F2401 | TELCO | TXN_COMPLETION | 1805.38ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:11:43 | VAS-1792242701-CF555195C932 | AGGREGATOR | TXN_COMPLETION | 1429.55ms | 400.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:11:43 | VAS-1792242701-CF555195C932 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 14:11:32 | VAS-1792242691-4A615B33E76B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |