SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3685 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3684 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261013-3683 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3682 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3681 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 182 | QUEUED | CLOSED |
| SLB-20261013-3680 | Oct 13 | MTN | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261013-3679 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 154 | QUEUED | CLOSED |
| SLB-20261013-3678 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261013-3677 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 173 | QUEUED | CLOSED |
| SLB-20261013-3676 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3675 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261013-3674 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261013-3673 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 176 | QUEUED | CLOSED |
| SLB-20261013-3672 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261013-3671 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3670 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3669 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 177 | QUEUED | CLOSED |
| SLB-20261013-3668 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3667 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 145 | QUEUED | CLOSED |
| SLB-20261013-3666 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:52:41 | VAS-1792288359-96727BC89152 | AGGREGATOR | TXN_COMPLETION | 1473.25ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:52:41 | VAS-1792288359-96727BC89152 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 02:52:35 | VAS-1792288354-C1E220D80D48 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-18 | 02:52:30 | VAS-1792288349-CEBA9010AC9D | AGGREGATOR | TXN_COMPLETION | 402.90ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:52:15 | VAS-1792288335-4B1387CF3068 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 02:52:10 | VAS-1792288330-870EB88F0711 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 02:52:06 | VAS-1792288325-A74B90D3F80D | AGGREGATOR | TXN_COMPLETION | 830.28ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:52:06 | VAS-1792288325-A74B90D3F80D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:55 | VAS-1792288315-A7ED032D2C6E | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 02:51:51 | VAS-1792288310-C7897291D5A9 | TELCO | TXN_COMPLETION | 1062.56ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:51:32 | VAS-1792288290-F207E96EEA7F | TELCO | TXN_COMPLETION | 1886.75ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:51:21 | VAS-1792288281-7AE394839DB8 | AGGREGATOR | TXN_COMPLETION | 434.38ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:13 | VAS-1792288271-CAD23F21DA46 | TELCO | TXN_COMPLETION | 2264.56ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:51:13 | VAS-1792288271-CAD23F21DA46 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | TELCO | TXN_COMPLETION | 795.83ms | 500.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | AGGREGATOR | TXN_COMPLETION | 1576.42ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:08 | VAS-1792288266-E6E87D645917 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 02:51:01 | VAS-1792288261-703BB81ADE83 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 02:50:58 | VAS-1792288256-D8CF9A73FE3E | TELCO | TXN_COMPLETION | 2223.65ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 02:50:58 | VAS-1792288256-D8CF9A73FE3E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |