SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3685 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3684 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261013-3683 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3682 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3681 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 182 | QUEUED | CLOSED |
| SLB-20261013-3680 | Oct 13 | MTN | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261013-3679 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 154 | QUEUED | CLOSED |
| SLB-20261013-3678 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261013-3677 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 173 | QUEUED | CLOSED |
| SLB-20261013-3676 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3675 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261013-3674 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261013-3673 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 176 | QUEUED | CLOSED |
| SLB-20261013-3672 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261013-3671 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3670 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3669 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 177 | QUEUED | CLOSED |
| SLB-20261013-3668 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3667 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 145 | QUEUED | CLOSED |
| SLB-20261013-3666 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:16:58 | VAS-1792279017-9485AC46A751 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 00:16:54 | VAS-1792279012-535E81EFFA52 | TELCO | TXN_COMPLETION | 1935.13ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | TELCO | TXN_COMPLETION | 1685.91ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | AGGREGATOR | TXN_COMPLETION | 2410.61ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:47 | VAS-1792279003-071525386C7B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 00:16:28 | VAS-1792278988-80CF2D0893F0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 00:16:23 | VAS-1792278983-CE3456A5E2A6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 00:16:18 | VAS-1792278978-14EC5C98F697 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:15:55 | VAS-1792278953-A895A5A099C5 | AGGREGATOR | TXN_COMPLETION | 1695.41ms | 400.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:15:55 | VAS-1792278953-A895A5A099C5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 00:15:49 | VAS-1792278948-9DF9AAB019D7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:15:39 | VAS-1792278939-F913E073DEEB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-18 | 00:15:30 | VAS-1792278929-333AF7128D1E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:15:16 | VAS-1792278915-7BCEC49041E6 | AGGREGATOR | TXN_COMPLETION | 1211.96ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:15:16 | VAS-1792278915-7BCEC49041E6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 00:15:11 | VAS-1792278909-664421EDEB04 | TELCO | TXN_COMPLETION | 1998.31ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:15:11 | VAS-1792278909-664421EDEB04 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 00:15:01 | VAS-1792278899-516159D9F49A | TELCO | TXN_COMPLETION | 1126.47ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:14:50 | VAS-1792278889-175D64B42E52 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 00:14:45 | VAS-1792278885-13EA7AC4A62F | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Primus VAS | MTN |