SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261013-3685 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.4% | 172 | QUEUED | CLOSED |
| SLB-20261013-3684 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.4% | 164 | QUEUED | CLOSED |
| SLB-20261013-3683 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.0% | 145 | QUEUED | CLOSED |
| SLB-20261013-3682 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
| SLB-20261013-3681 | Oct 13 | Airtel | Success Rate | 95.0% | 93.1% | 182 | QUEUED | CLOSED |
| SLB-20261013-3680 | Oct 13 | MTN | Success Rate | 95.0% | 94.2% | 148 | QUEUED | CLOSED |
| SLB-20261013-3679 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.8% | 154 | QUEUED | CLOSED |
| SLB-20261013-3678 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 150 | QUEUED | CLOSED |
| SLB-20261013-3677 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.3% | 173 | QUEUED | CLOSED |
| SLB-20261013-3676 | Oct 13 | Primus VAS | Success Rate | 95.0% | 93.8% | 155 | QUEUED | CLOSED |
| SLB-20261013-3675 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 143 | QUEUED | CLOSED |
| SLB-20261013-3674 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 157 | QUEUED | CLOSED |
| SLB-20261013-3673 | Oct 13 | Airtel | Success Rate | 95.0% | 93.2% | 176 | QUEUED | CLOSED |
| SLB-20261013-3672 | Oct 13 | MTN | Success Rate | 95.0% | 93.9% | 156 | QUEUED | CLOSED |
| SLB-20261013-3671 | Oct 13 | Telcos Direct | Success Rate | 95.0% | 93.9% | 154 | QUEUED | CLOSED |
| SLB-20261013-3670 | Oct 13 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3669 | Oct 13 | NexBridge | Success Rate | 95.0% | 93.2% | 177 | QUEUED | CLOSED |
| SLB-20261013-3668 | Oct 13 | Primus VAS | Success Rate | 95.0% | 94.1% | 147 | QUEUED | CLOSED |
| SLB-20261013-3667 | Oct 13 | 9Mobile | Success Rate | 95.0% | 94.1% | 145 | QUEUED | CLOSED |
| SLB-20261013-3666 | Oct 13 | Glo | Success Rate | 95.0% | 93.7% | 156 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:11:20 | VAS-1792246278-91445609AAE8 | AGGREGATOR | TXN_COMPLETION | 2475.27ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 15:11:20 | VAS-1792246278-91445609AAE8 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 15:11:09 | VAS-1792246268-BD1DA6EFAA46 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:11:05 | VAS-1792246263-C60364D80B07 | TELCO | TXN_COMPLETION | 1189.48ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:10:59 | VAS-1792246258-D65E05F9FEC4 | AGGREGATOR | TXN_COMPLETION | 931.25ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 15:10:54 | VAS-1792246253-531DB68864CE | AGGREGATOR | TXN_COMPLETION | 1006.03ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:10:52 | VAS-1792246248-406B2C87BC30 | TELCO | TXN_COMPLETION | 1982.71ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 15:10:52 | VAS-1792246248-406B2C87BC30 | AGGREGATOR | TXN_COMPLETION | 1508.31ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 15:10:52 | VAS-1792246248-406B2C87BC30 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 15:10:39 | VAS-1792246238-326D11C5E2C2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 15:10:37 | VAS-1792246234-A3D0E64903A3 | TELCO | TXN_COMPLETION | 780.16ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:10:37 | VAS-1792246234-A3D0E64903A3 | AGGREGATOR | TXN_COMPLETION | 2137.26ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:10:37 | VAS-1792246234-A3D0E64903A3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 15:10:24 | VAS-1792246224-FD2DFB5AA1A9 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 15:10:21 | VAS-1792246219-BBC85CE58CBA | TELCO | TXN_COMPLETION | 2133.33ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:10:21 | VAS-1792246219-BBC85CE58CBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 15:10:11 | VAS-1792246209-AD20A066AD87 | AGGREGATOR | TXN_COMPLETION | 1174.83ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:10:11 | VAS-1792246209-AD20A066AD87 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:09:55 | VAS-1792246194-05CA18E93187 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 15:09:52 | VAS-1792246189-17F6DC975D28 | TELCO | TXN_COMPLETION | 2506.81ms | 500.00ms | MoMo PSB | NexBridge | Glo |