SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 08:21:49 | VAS-1792308107-237A003BA35C | TELCO | TXN_COMPLETION | 1834.87ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:21:49 | VAS-1792308107-237A003BA35C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 08:21:33 | VAS-1792308092-4FC0D0036DFA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 08:21:19 | VAS-1792308078-C646E6D8E46F | AGGREGATOR | TXN_COMPLETION | 1026.66ms | 400.00ms | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 08:20:57 | VAS-1792308055-AFD8F88B7D15 | AGGREGATOR | TXN_COMPLETION | 812.50ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 08:20:34 | VAS-1792308033-81FF0731D883 | AGGREGATOR | TXN_COMPLETION | 874.60ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:19:56 | VAS-1792307996-EF4739C16AF2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 08:19:50 | VAS-1792307989-5250D602BDDD | AGGREGATOR | TXN_COMPLETION | 1221.51ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:19:50 | VAS-1792307989-5250D602BDDD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 08:19:35 | VAS-1792307974-FD1053940629 | TELCO | TXN_COMPLETION | 1290.38ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:19:35 | VAS-1792307974-FD1053940629 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | TELCO | TXN_COMPLETION | 1904.55ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | AGGREGATOR | TXN_COMPLETION | 2152.96ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:31 | VAS-1792307968-40FB0B00E798 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 08:19:20 | VAS-1792307959-D9D4A74D7626 | TELCO | TXN_COMPLETION | 896.50ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 08:19:05 | VAS-1792307944-58F0CB127FF9 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 08:18:43 | VAS-1792307922-18727A53F31F | AGGREGATOR | TXN_COMPLETION | 1171.49ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 08:18:28 | VAS-1791783255-A014BB2C0653 | MERCHANT | TXN_COMPLETION | 524656.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 08:18:23 | VAS-1792307900-B9E2C0571987 | TELCO | TXN_COMPLETION | 829.58ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 08:18:23 | VAS-1792307900-B9E2C0571987 | AGGREGATOR | TXN_COMPLETION | 2089.67ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |