SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:27:28 | VAS-1792297647-06139236A60B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 05:27:17 | VAS-1792297637-E0DEF2CBFE67 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:27:12 | VAS-1792297632-C0C1D48E84DF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 05:27:08 | VAS-1792297627-DD8ECE2084C4 | AGGREGATOR | TXN_COMPLETION | 959.55ms | 400.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 05:27:03 | VAS-1792297622-49E8B8DC98D0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 05:26:58 | VAS-1792297617-D7F51F6637BE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:26:55 | VAS-1792297612-3E0F30EE35D4 | AGGREGATOR | TXN_COMPLETION | 2391.91ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 05:26:39 | VAS-1792297597-08178F6B80CE | TELCO | TXN_COMPLETION | 1377.78ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:26:39 | VAS-1792297597-08178F6B80CE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 05:26:26 | VAS-1792297583-8E9396497E18 | AGGREGATOR | TXN_COMPLETION | 2385.54ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 05:26:25 | VAS-1792297583-8E9396497E18 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 05:26:22 | VAS-1792297578-983ADCBD10BD | TELCO | TXN_COMPLETION | 2413.44ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:26:22 | VAS-1792297578-983ADCBD10BD | AGGREGATOR | TXN_COMPLETION | 1922.93ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:26:22 | VAS-1792297578-983ADCBD10BD | MERCHANT | TXN_COMPLETION | 39.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 05:26:10 | VAS-1792297568-51207A8077F3 | AGGREGATOR | TXN_COMPLETION | 1454.68ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 05:26:10 | VAS-1792297568-51207A8077F3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 05:26:01 | VAS-1792297558-454A35D44C0A | TELCO | TXN_COMPLETION | 2086.93ms | 500.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 05:26:01 | VAS-1792297558-454A35D44C0A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 05:25:54 | VAS-1792297553-09AD1866A4F7 | AGGREGATOR | TXN_COMPLETION | 681.16ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 05:25:54 | VAS-1792297553-09AD1866A4F7 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |