SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:42:55 | VAS-1792294973-7FA3DA02C493 | AGGREGATOR | TXN_COMPLETION | 1260.78ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:42:55 | VAS-1792294973-7FA3DA02C493 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:42:34 | VAS-1792294954-2ED0BEDE9A8C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 04:42:29 | VAS-1792294949-990D900B42EE | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 04:42:26 | VAS-1792294944-D3AFCE0DFB55 | TELCO | TXN_COMPLETION | 1757.05ms | 500.00ms | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 04:42:26 | VAS-1792294944-D3AFCE0DFB55 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 04:42:19 | VAS-1792294939-433C0E68D651 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:41:55 | VAS-1792294914-08900BB5DCBB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 04:41:40 | VAS-1792294900-72DE4DE95BF6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 04:41:36 | VAS-1792294895-7A4DC94BAEE4 | AGGREGATOR | TXN_COMPLETION | 1008.18ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:41:36 | VAS-1792294895-7A4DC94BAEE4 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 04:41:16 | VAS-1792294875-1ADDABAEBF0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:41:13 | VAS-1792294870-36DE971B5D77 | AGGREGATOR | TXN_COMPLETION | 2328.83ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:41:13 | VAS-1792294870-36DE971B5D77 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 04:41:07 | VAS-1792294865-15DA0BD6CA2B | TELCO | TXN_COMPLETION | 1511.07ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:41:03 | VAS-1792294860-8DABB82C6019 | TELCO | TXN_COMPLETION | 1913.52ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:41:03 | VAS-1792294860-8DABB82C6019 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 04:40:48 | VAS-1792294846-F853888549EC | TELCO | TXN_COMPLETION | 2211.66ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 04:40:43 | VAS-1792294841-1A7168BECE7C | AGGREGATOR | TXN_COMPLETION | 2498.13ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 04:40:43 | VAS-1792294841-1A7168BECE7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Primus VAS | Glo |