SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:47:38 | VAS-1792291656-64117053AB12 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 03:47:14 | VAS-1792291632-DF6B848CB35B | AGGREGATOR | TXN_COMPLETION | 1308.07ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:14 | VAS-1792291632-DF6B848CB35B | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:08 | VAS-1791592815-9E01CE06930C | MERCHANT | TXN_COMPLETION | 698822.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 03:47:07 | VAS-1792291627-BBAD925F364D | AGGREGATOR | TXN_COMPLETION | 403.91ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:47:03 | VAS-1792291622-EF4785847BA3 | AGGREGATOR | TXN_COMPLETION | 899.70ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 03:46:59 | VAS-1791706785-7EDF8884B39B | MERCHANT | TXN_COMPLETION | 584839.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 03:46:58 | VAS-1792291617-628EAD1D5A5E | AGGREGATOR | TXN_COMPLETION | 857.55ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-18 | 03:46:38 | VAS-1792291597-B87E6B04E9B5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | TELCO | TXN_COMPLETION | 1884.90ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | AGGREGATOR | TXN_COMPLETION | 1045.37ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:16 | VAS-1792291573-BFE68089E952 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:46:04 | VAS-1792291563-65ACAB10F2EA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:45:39 | VAS-1792291539-5FB745828DA2 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 03:45:26 | VAS-1792291525-68C4195A7C28 | AGGREGATOR | TXN_COMPLETION | 1719.27ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:45:26 | VAS-1792291525-68C4195A7C28 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 03:45:19 | VAS-1792291519-9D765E4734BF | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | TELCO | TXN_COMPLETION | 1812.40ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | AGGREGATOR | TXN_COMPLETION | 2506.93ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:45:13 | VAS-1792291509-9B2A6B3CA18B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |