SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | TELCO | TXN_COMPLETION | 802.63ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | AGGREGATOR | TXN_COMPLETION | 1451.20ms | 400.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:51 | VAS-1792289809-56E573746E16 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 03:16:45 | VAS-1792289804-F38E07453808 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 03:16:30 | VAS-1792289789-7335BCF2C7E7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 03:16:00 | VAS-1792289760-5229DC9698BC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:15:51 | VAS-1792289750-8DFE76BA6E8F | TELCO | TXN_COMPLETION | 1105.26ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:15:51 | VAS-1792289750-8DFE76BA6E8F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:15:47 | VAS-1792289745-1DBE36EDC9E6 | TELCO | TXN_COMPLETION | 1972.65ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 03:15:47 | VAS-1792289745-1DBE36EDC9E6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 03:15:29 | VAS-1792289729-AB0D84CCD4FE | AGGREGATOR | TXN_COMPLETION | 2488.62ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | TELCO | TXN_COMPLETION | 971.44ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | AGGREGATOR | TXN_COMPLETION | 1276.27ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:18 | VAS-1792289716-2ABBBD017FB6 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | TELCO | TXN_COMPLETION | 504.08ms | 500.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | AGGREGATOR | TXN_COMPLETION | 2504.81ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:15:04 | VAS-1792289701-1C639E54A883 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 03:14:59 | VAS-1792289696-9E4D459BADA0 | AGGREGATOR | TXN_COMPLETION | 2389.98ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:14:59 | VAS-1792289696-9E4D459BADA0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 03:14:52 | VAS-1792289691-BF082874D8F9 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |