SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:56:56 | VAS-1792288615-7F47B505BBA8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-18 | 02:56:50 | VAS-1792288610-3B93760CE76C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:56:42 | VAS-1792288600-F5EDCB3E8460 | AGGREGATOR | TXN_COMPLETION | 1462.15ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 02:56:22 | VAS-1792288580-275084AE0564 | TELCO | TXN_COMPLETION | 1724.13ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 02:56:22 | VAS-1792288580-275084AE0564 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 02:56:16 | VAS-1792288575-D8478AEB4A7B | AGGREGATOR | TXN_COMPLETION | 410.93ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 02:56:11 | VAS-1792288570-1012DCF322E7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 02:56:02 | VAS-1792288561-4A4025646983 | AGGREGATOR | TXN_COMPLETION | 939.14ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 02:56:02 | VAS-1792288561-4A4025646983 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-18 | 02:55:51 | VAS-1792288551-80FCE959A9A4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 02:55:42 | VAS-1792288541-65AE0F5E832E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-18 | 02:55:37 | VAS-1792288536-04624BC48B18 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 02:55:33 | VAS-1792288531-46C6011BE100 | AGGREGATOR | TXN_COMPLETION | 1001.64ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 02:55:29 | VAS-1792288529-EB1C5F0090F8 | AGGREGATOR | TXN_COMPLETION | 1110.88ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 02:55:29 | VAS-1792288529-EB1C5F0090F8 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 02:55:29 | VAS-1792288528-AB41F1D490D6 | TELCO | TXN_COMPLETION | 1424.27ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 02:55:20 | VAS-1792288516-0E704D0AB88A | TELCO | TXN_COMPLETION | 2539.79ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:55:20 | VAS-1792288516-0E704D0AB88A | AGGREGATOR | TXN_COMPLETION | 438.41ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:55:19 | VAS-1792288516-0E704D0AB88A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 02:55:07 | VAS-1792288507-97D710C07953 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |