SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 01:39:23 | VAS-1792283962-27E18834B380 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 01:39:14 | VAS-1792283952-8F9915913BC2 | TELCO | TXN_COMPLETION | 2112.40ms | 500.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 01:39:08 | VAS-1792283947-78883A7B8E4C | TELCO | TXN_COMPLETION | 592.79ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 01:38:44 | VAS-1792283922-CFA10CB183A9 | TELCO | TXN_COMPLETION | 664.70ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:38:44 | VAS-1792283922-CFA10CB183A9 | AGGREGATOR | TXN_COMPLETION | 409.24ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:38:40 | VAS-1792283918-1ABA43729BCA | TELCO | TXN_COMPLETION | 1444.28ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:38:40 | VAS-1792283918-1ABA43729BCA | AGGREGATOR | TXN_COMPLETION | 403.29ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 01:38:35 | VAS-1792283913-39F69443D5B1 | AGGREGATOR | TXN_COMPLETION | 1907.26ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:38:35 | VAS-1792283913-39F69443D5B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 01:38:28 | VAS-1792283908-AE4045D44C3C | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 01:38:26 | VAS-1792283903-8B199B6CE155 | TELCO | TXN_COMPLETION | 1266.19ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 01:38:26 | VAS-1792283903-8B199B6CE155 | AGGREGATOR | TXN_COMPLETION | 1398.25ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 01:38:26 | VAS-1792283903-8B199B6CE155 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 01:38:19 | VAS-1792283898-A6721647805E | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 01:38:00 | VAS-1792283878-8369776A60F2 | AGGREGATOR | TXN_COMPLETION | 1931.48ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:38:00 | VAS-1792283878-8369776A60F2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 01:37:34 | VAS-1792283854-7B002624AE7E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-18 | 01:37:29 | VAS-1792283849-E5E0D56D483D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 01:37:22 | VAS-1792283842-84C1E8D760AC | TELCO | TXN_COMPLETION | 904.42ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 01:37:22 | VAS-1792283842-84C1E8D760AC | AGGREGATOR | TXN_COMPLETION | 1527.58ms | 400.00ms | MoMo PSB | NexBridge | MTN |