SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:41:37 | VAS-1792280497-67286A2682A1 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:41:34 | VAS-1792280492-59A585CF69F7 | AGGREGATOR | TXN_COMPLETION | 1515.28ms | 400.00ms | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:41:34 | VAS-1792280492-59A585CF69F7 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:41:28 | VAS-1792280487-ADC35964CE6B | AGGREGATOR | TXN_COMPLETION | 421.03ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-18 | 00:41:25 | VAS-1792280482-11585D8778B0 | AGGREGATOR | TXN_COMPLETION | 2330.51ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 00:41:25 | VAS-1792280482-11585D8778B0 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 00:41:14 | VAS-1792280472-EAFD324B3E0B | TELCO | TXN_COMPLETION | 1171.63ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 00:41:14 | VAS-1792280472-EAFD324B3E0B | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 00:41:04 | VAS-1792280463-F5B6A6B51BBE | AGGREGATOR | TXN_COMPLETION | 436.69ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 00:41:04 | VAS-1792280463-F5B6A6B51BBE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 00:40:48 | VAS-1792280448-4ADFCA5ED009 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 00:40:41 | VAS-1792280438-9BE71724DD53 | TELCO | TXN_COMPLETION | 1432.29ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:40:41 | VAS-1792280438-9BE71724DD53 | AGGREGATOR | TXN_COMPLETION | 1605.07ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:40:41 | VAS-1792280438-9BE71724DD53 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:40:34 | VAS-1792280433-3B163491687F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 00:40:10 | VAS-1792280409-B3A0E03C4D2B | AGGREGATOR | TXN_COMPLETION | 688.69ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 00:40:07 | VAS-1792280404-5DC88CFC4A7E | TELCO | TXN_COMPLETION | 2500.96ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 00:40:01 | VAS-1792280399-0D0D55ED96B3 | TELCO | TXN_COMPLETION | 774.92ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:40:01 | VAS-1792280399-0D0D55ED96B3 | AGGREGATOR | TXN_COMPLETION | 1329.90ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 00:40:01 | VAS-1792280399-0D0D55ED96B3 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Opay | Telcos Direct | MTN |