SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:33:12 | VAS-1792279991-E58188D2C1EA | AGGREGATOR | TXN_COMPLETION | 476.68ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 00:33:06 | VAS-1792279986-357787F96E9D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 00:33:04 | VAS-1792279981-EA9E079E7F74 | TELCO | TXN_COMPLETION | 1780.72ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 00:33:04 | VAS-1792279981-EA9E079E7F74 | AGGREGATOR | TXN_COMPLETION | 1038.00ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 00:33:04 | VAS-1792279981-EA9E079E7F74 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 00:32:52 | VAS-1792279971-0EE54BC76893 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:32:42 | VAS-1792279961-DFF6B15DABD1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 00:32:35 | VAS-1792279951-1C0298B24BF3 | TELCO | TXN_COMPLETION | 960.33ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 00:32:35 | VAS-1792279951-1C0298B24BF3 | AGGREGATOR | TXN_COMPLETION | 2371.52ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 00:32:35 | VAS-1792279951-1C0298B24BF3 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 00:32:24 | VAS-1792279942-5B20AFACA3A8 | AGGREGATOR | TXN_COMPLETION | 2154.55ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:32:24 | VAS-1792279942-5B20AFACA3A8 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 00:32:07 | VAS-1792279927-B5EA111348C4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 00:32:03 | VAS-1792279922-5E90AB925F6F | TELCO | TXN_COMPLETION | 1140.53ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 00:32:03 | VAS-1792279922-5E90AB925F6F | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 00:32:00 | VAS-1792279917-E1C4536CF562 | TELCO | TXN_COMPLETION | 676.33ms | 500.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:32:00 | VAS-1792279917-E1C4536CF562 | AGGREGATOR | TXN_COMPLETION | 2190.45ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:32:00 | VAS-1792279917-E1C4536CF562 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-18 | 00:31:53 | VAS-1792279912-18CC4039D718 | TELCO | TXN_COMPLETION | 931.33ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-18 | 00:31:53 | VAS-1792279912-18CC4039D718 | AGGREGATOR | TXN_COMPLETION | 404.48ms | 400.00ms | Opay | Cordis Telcom | MTN |