SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 00:24:06 | VAS-1792279445-4E9F5AFCCCE6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 00:23:57 | VAS-1792279435-ADD6F259FB02 | AGGREGATOR | TXN_COMPLETION | 1790.64ms | 400.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-18 | 00:23:46 | VAS-1792279425-2BD7292C34B1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | TELCO | TXN_COMPLETION | 950.26ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | AGGREGATOR | TXN_COMPLETION | 1422.13ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:28 | VAS-1792279406-E706C325835F | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 00:23:21 | VAS-1792279401-97C3BC1E9B10 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 00:23:17 | VAS-1792279396-D3BCC5EF0E64 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-18 | 00:23:15 | VAS-1792279391-9C5FC7BD0733 | TELCO | TXN_COMPLETION | 2623.55ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:15 | VAS-1792279391-9C5FC7BD0733 | AGGREGATOR | TXN_COMPLETION | 514.53ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:14 | VAS-1792279391-9C5FC7BD0733 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | NexBridge | Glo |
| 2026-10-18 | 00:23:07 | VAS-1792279386-B6898B90EFA8 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-18 | 00:23:02 | VAS-1792279381-D2F33CCEE8DC | AGGREGATOR | TXN_COMPLETION | 548.00ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 00:22:52 | VAS-1792279371-51ABD2BABFF1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 00:22:44 | VAS-1792279362-BE2406E4EE16 | TELCO | TXN_COMPLETION | 1960.91ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:22:44 | VAS-1792279362-BE2406E4EE16 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | TELCO | TXN_COMPLETION | 2321.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | AGGREGATOR | TXN_COMPLETION | 722.12ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:40 | VAS-1792279357-7D8A64E1F2AA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 00:22:34 | VAS-1792279352-EF28031DC1DA | AGGREGATOR | TXN_COMPLETION | 1738.97ms | 400.00ms | Opay | Primus VAS | Airtel |