SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 20:24:45 | VAS-1792265082-380016CB4188 | AGGREGATOR | TXN_COMPLETION | 2513.45ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | TELCO | TXN_COMPLETION | 1572.72ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | AGGREGATOR | TXN_COMPLETION | 1285.90ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:40 | VAS-1792265077-604530BF7898 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-17 | 20:24:35 | VAS-1792265073-EA0E9B05470D | AGGREGATOR | TXN_COMPLETION | 1850.28ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:24:25 | VAS-1792265065-CD80A214B70A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:24:19 | VAS-1792265058-FFD6D2020BAD | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 20:24:09 | VAS-1792265048-C338199C0914 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 20:23:59 | VAS-1792265038-0F53B24278A4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 20:23:56 | VAS-1792265033-470EF5BF29F3 | TELCO | TXN_COMPLETION | 2134.30ms | 500.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 20:23:49 | VAS-1792265028-B651C1039081 | AGGREGATOR | TXN_COMPLETION | 866.35ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:23:49 | VAS-1792265028-B651C1039081 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 20:23:39 | VAS-1792265019-FC99F4A8FBE4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 20:23:31 | VAS-1792265009-4E24C64D5F20 | TELCO | TXN_COMPLETION | 2044.54ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 20:23:25 | VAS-1792265004-C0F196D00852 | TELCO | TXN_COMPLETION | 749.30ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:23:25 | VAS-1792265004-C0F196D00852 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 20:23:19 | VAS-1792264999-7DEE5A165723 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 20:23:06 | VAS-1792264984-2141B379F2DE | TELCO | TXN_COMPLETION | 1668.46ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:23:06 | VAS-1792264984-2141B379F2DE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 20:23:04 | VAS-1792264979-5A2548D17465 | TELCO | TXN_COMPLETION | 2149.31ms | 500.00ms | Union Bank | NexBridge | Glo |