SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:12:51 | VAS-1792260768-DFE39256A438 | TELCO | TXN_COMPLETION | 2133.84ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 19:12:51 | VAS-1792260768-DFE39256A438 | AGGREGATOR | TXN_COMPLETION | 742.68ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 19:12:50 | VAS-1792260768-DFE39256A438 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 19:12:45 | VAS-1792260763-6F230004CF05 | TELCO | TXN_COMPLETION | 1826.12ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 19:12:29 | VAS-1792260748-FA1B3429802E | TELCO | TXN_COMPLETION | 675.15ms | 500.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:12:29 | VAS-1792260748-FA1B3429802E | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:12:19 | VAS-1792260738-112274316F50 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 19:12:06 | VAS-1792260723-AF7E54C8C890 | AGGREGATOR | TXN_COMPLETION | 1909.12ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-17 | 19:12:06 | VAS-1792260723-AF7E54C8C890 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-17 | 19:12:00 | VAS-1792260718-EDAC8A80F450 | TELCO | TXN_COMPLETION | 1281.79ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 19:12:00 | VAS-1792260718-EDAC8A80F450 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 19:11:54 | VAS-1792260714-E86DAE369A3A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 19:11:52 | VAS-1792260709-A6A0E7AC1326 | TELCO | TXN_COMPLETION | 2093.19ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:11:52 | VAS-1792260709-A6A0E7AC1326 | AGGREGATOR | TXN_COMPLETION | 1131.79ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:11:52 | VAS-1792260709-A6A0E7AC1326 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 19:11:30 | VAS-1792260689-B64D628C713F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:11:25 | VAS-1792260684-8D31C9205A7F | TELCO | TXN_COMPLETION | 862.75ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 19:11:25 | VAS-1792260684-8D31C9205A7F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 19:11:21 | VAS-1792260679-2E8EF381CCFB | TELCO | TXN_COMPLETION | 1239.44ms | 500.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 19:11:07 | VAS-1792260664-4F7E4D2274F2 | TELCO | TXN_COMPLETION | 2537.34ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |