SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:41:34 | VAS-1792258891-6FFD4FEAA6FE | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 18:41:17 | VAS-1792258876-C939984E6780 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 18:41:08 | VAS-1792258867-6E31DBB3B4DA | AGGREGATOR | TXN_COMPLETION | 1310.19ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:41:08 | VAS-1792258867-6E31DBB3B4DA | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 18:41:02 | VAS-1792258862-1341A34309DB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 18:40:38 | VAS-1792258837-5176AA07C675 | AGGREGATOR | TXN_COMPLETION | 709.40ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:40:38 | VAS-1792258837-5176AA07C675 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 18:40:34 | VAS-1792258832-1177ADEE8C2A | AGGREGATOR | TXN_COMPLETION | 1855.24ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 18:40:24 | VAS-1792258822-D9E102DE76E4 | AGGREGATOR | TXN_COMPLETION | 1040.92ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 18:40:15 | VAS-1792258812-3075635ABAC2 | AGGREGATOR | TXN_COMPLETION | 2510.51ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:40:15 | VAS-1792258812-3075635ABAC2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:40:04 | VAS-1792258803-548EEB8C917F | AGGREGATOR | TXN_COMPLETION | 426.10ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 18:39:59 | VAS-1792258798-F2E28E23FC93 | TELCO | TXN_COMPLETION | 909.74ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:39:45 | VAS-1792258783-1A2F540C1D0F | AGGREGATOR | TXN_COMPLETION | 1579.84ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 18:39:45 | VAS-1792258783-1A2F540C1D0F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 18:39:30 | VAS-1792258768-3D8604F03470 | TELCO | TXN_COMPLETION | 1178.45ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 18:39:24 | VAS-1792258763-072604666AF5 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:39:19 | VAS-1792258758-819EBD884796 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 18:39:11 | VAS-1792258749-22A9F7338D88 | TELCO | TXN_COMPLETION | 1967.33ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:39:11 | VAS-1792258749-22A9F7338D88 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |