SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:38:53 | VAS-1792255132-476CB5EB06D1 | AGGREGATOR | TXN_COMPLETION | 1515.00ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:38:53 | VAS-1792255132-476CB5EB06D1 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 17:38:42 | VAS-1792255122-FEE7037920CF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 17:38:34 | VAS-1792255112-B044220F1329 | AGGREGATOR | TXN_COMPLETION | 2066.99ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 17:38:34 | VAS-1792255112-B044220F1329 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 17:38:28 | VAS-1792255107-0DE9243ED9FB | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:38:22 | VAS-1792255102-3E52931A9698 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 17:38:19 | VAS-1792255097-D2585D89CD06 | TELCO | TXN_COMPLETION | 1209.24ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:38:13 | VAS-1792255092-31C8ED4D0DC5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 17:38:08 | VAS-1792255087-6957F0E39BF3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:38:00 | VAS-1792255078-59F6FB334667 | AGGREGATOR | TXN_COMPLETION | 2349.59ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:38:00 | VAS-1792255078-59F6FB334667 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 17:37:53 | VAS-1792255073-85A77043A8D4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 17:37:50 | VAS-1792255068-967A30EADB86 | TELCO | TXN_COMPLETION | 2249.25ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 17:37:40 | VAS-1792255058-55DAF80BC486 | AGGREGATOR | TXN_COMPLETION | 1674.51ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 17:37:34 | VAS-1792255053-CF03C2868873 | TELCO | TXN_COMPLETION | 797.61ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 17:37:34 | VAS-1792255053-CF03C2868873 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | TELCO | TXN_COMPLETION | 1458.38ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | AGGREGATOR | TXN_COMPLETION | 1149.57ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 17:37:31 | VAS-1792255048-AB321F788C3E | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |