SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:47:57 | VAS-1792252075-9D8A3FCAB9E6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 16:47:46 | VAS-1792252065-1A2701AB8F8B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 16:47:41 | VAS-1792252060-843CB7D89142 | TELCO | TXN_COMPLETION | 884.19ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 16:47:41 | VAS-1792252060-843CB7D89142 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 16:47:23 | VAS-1792252040-6331B13F4792 | TELCO | TXN_COMPLETION | 2474.49ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:47:23 | VAS-1792252040-6331B13F4792 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-17 | 16:47:08 | VAS-1792252026-F535A5D48CA2 | AGGREGATOR | TXN_COMPLETION | 1620.18ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:47:05 | VAS-1792252021-FC2A71CA768B | TELCO | TXN_COMPLETION | 1721.40ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:47:05 | VAS-1792252021-FC2A71CA768B | AGGREGATOR | TXN_COMPLETION | 1840.91ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:47:05 | VAS-1792252021-FC2A71CA768B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:46:58 | VAS-1792252016-F15EA03CA701 | TELCO | TXN_COMPLETION | 1403.13ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:46:44 | VAS-1792252001-CE3BAECBA56A | AGGREGATOR | TXN_COMPLETION | 2177.45ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:46:39 | VAS-1792251996-500A03A98922 | TELCO | TXN_COMPLETION | 2213.75ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:46:33 | VAS-1792251991-4B8DC4BD9B3F | TELCO | TXN_COMPLETION | 1403.29ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:46:33 | VAS-1792251991-4B8DC4BD9B3F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:46:23 | VAS-1792251982-DD1E9B1D9830 | TELCO | TXN_COMPLETION | 984.60ms | 500.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:46:23 | VAS-1792251982-DD1E9B1D9830 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 16:46:20 | VAS-1792251977-1AB4B7781650 | TELCO | TXN_COMPLETION | 2298.92ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:46:20 | VAS-1792251977-1AB4B7781650 | AGGREGATOR | TXN_COMPLETION | 716.55ms | 400.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:46:12 | VAS-1792251972-AF5B2F1C875D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | MTN |