SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:22:09 | VAS-1792250527-80A537E8EECB | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-17 | 16:22:03 | VAS-1792250523-D279CF3A43D2 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:21:58 | VAS-1792250517-1484C7279506 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 16:21:44 | VAS-1792250503-788C5251C807 | TELCO | TXN_COMPLETION | 1285.39ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 16:21:44 | VAS-1792250503-788C5251C807 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 16:21:40 | VAS-1792250498-94E2A9D6DDA0 | TELCO | TXN_COMPLETION | 1669.96ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 16:21:40 | VAS-1792250498-94E2A9D6DDA0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 16:21:35 | VAS-1792250493-FF8CFFABE765 | TELCO | TXN_COMPLETION | 1520.21ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:21:35 | VAS-1792250493-FF8CFFABE765 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 16:21:24 | VAS-1792250483-397511F5A43C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:21:15 | VAS-1792250473-68837473FDDC | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 16:21:06 | VAS-1792250463-C08932178E85 | AGGREGATOR | TXN_COMPLETION | 2409.60ms | 400.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:20:53 | VAS-1792250449-57406630EC5A | TELCO | TXN_COMPLETION | 1830.00ms | 500.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:20:53 | VAS-1792250449-57406630EC5A | AGGREGATOR | TXN_COMPLETION | 2007.15ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:20:53 | VAS-1792250449-57406630EC5A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:20:40 | VAS-1792250439-489EED614DC3 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 16:20:31 | VAS-1792250429-1AEBDE0B8854 | AGGREGATOR | TXN_COMPLETION | 1443.74ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:20:28 | VAS-1792250424-42B36AF4DECF | TELCO | TXN_COMPLETION | 2412.27ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:20:28 | VAS-1792250424-42B36AF4DECF | AGGREGATOR | TXN_COMPLETION | 1720.11ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 16:20:20 | VAS-1792250419-24B583BF6B76 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | NexBridge | Airtel |