SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:56:03 | VAS-1792245359-EF3F47F61015 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:55:55 | VAS-1792245354-A654588F4861 | AGGREGATOR | TXN_COMPLETION | 992.58ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 14:55:45 | VAS-1792245344-F2D22003772B | AGGREGATOR | TXN_COMPLETION | 687.82ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 14:55:40 | VAS-1792245339-10F3AF4C9BAB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 14:55:27 | VAS-1792245325-05BD9341F9D3 | TELCO | TXN_COMPLETION | 2235.28ms | 500.00ms | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 14:55:27 | VAS-1792245325-05BD9341F9D3 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 14:55:22 | VAS-1792245321-10B76785C701 | TELCO | TXN_COMPLETION | 2165.11ms | 500.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:55:22 | VAS-1792245321-10B76785C701 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 14:55:21 | VAS-1792245321-18ECC69CEC89 | AGGREGATOR | TXN_COMPLETION | 2323.07ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 14:55:21 | VAS-1792245321-18ECC69CEC89 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 14:55:06 | VAS-1792245305-76D8D0B20ACE | AGGREGATOR | TXN_COMPLETION | 517.71ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 14:54:56 | VAS-1792245295-FCBC8FCCC68F | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:54:51 | VAS-1792245290-57F1F06492A4 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 14:54:48 | VAS-1792245285-4A7C8FBB90A0 | TELCO | TXN_COMPLETION | 1097.95ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:54:48 | VAS-1792245285-4A7C8FBB90A0 | AGGREGATOR | TXN_COMPLETION | 1782.21ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:54:48 | VAS-1792245285-4A7C8FBB90A0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:54:43 | VAS-1792245280-B9298807E19F | AGGREGATOR | TXN_COMPLETION | 2460.34ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:54:43 | VAS-1792245280-B9298807E19F | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:54:36 | VAS-1792245275-A1FD5C8BB81B | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 14:54:34 | VAS-1792245271-B9AF4E3F9142 | TELCO | TXN_COMPLETION | 1752.07ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |