SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:47:48 | VAS-1792244868-19E7B58972AA | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 14:47:42 | VAS-1792244858-25134A2CE538 | TELCO | TXN_COMPLETION | 1479.68ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:47:42 | VAS-1792244858-25134A2CE538 | AGGREGATOR | TXN_COMPLETION | 2345.07ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:47:42 | VAS-1792244858-25134A2CE538 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 14:47:28 | VAS-1791716929-1505C52E88C9 | AGGREGATOR | TXN_COMPLETION | 1406.48ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:47:28 | VAS-1791716929-1505C52E88C9 | MERCHANT | TXN_COMPLETION | 527925.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 14:47:15 | VAS-1792244834-49B6AB2BAA2C | TELCO | TXN_COMPLETION | 1288.20ms | 500.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:47:15 | VAS-1792244834-49B6AB2BAA2C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:47:04 | VAS-1792244824-2DFBEDC31261 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 14:46:51 | VAS-1792244809-B346BEF9DFBA | TELCO | TXN_COMPLETION | 2311.05ms | 500.00ms | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 14:46:51 | VAS-1792244809-B346BEF9DFBA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 14:46:46 | VAS-1792244804-CF20BD2AC251 | TELCO | TXN_COMPLETION | 733.18ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 14:46:46 | VAS-1792244804-CF20BD2AC251 | AGGREGATOR | TXN_COMPLETION | 1519.17ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 14:46:30 | VAS-1792244789-57C8B6DDAE53 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 14:46:27 | VAS-1792244784-35FF176FA190 | AGGREGATOR | TXN_COMPLETION | 2538.89ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:46:22 | VAS-1792244779-0C30E96DA970 | AGGREGATOR | TXN_COMPLETION | 1894.66ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:46:22 | VAS-1792244779-0C30E96DA970 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:46:05 | VAS-1792244765-555C77EAE358 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 14:46:01 | VAS-1792244760-47B63F5EE52F | TELCO | TXN_COMPLETION | 829.65ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 14:46:01 | VAS-1792244760-47B63F5EE52F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |