SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:39:06 | VAS-1792240745-F8E889FEB3A3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 13:39:03 | VAS-1792240741-8E9E8267A372 | AGGREGATOR | TXN_COMPLETION | 1873.33ms | 400.00ms | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:39:03 | VAS-1792240741-8E9E8267A372 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:38:58 | VAS-1792240735-299F266DC158 | AGGREGATOR | TXN_COMPLETION | 1987.39ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:38:58 | VAS-1792240735-299F266DC158 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:38:46 | VAS-1792240726-22E6AC5B6B3D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:38:36 | VAS-1792240716-6F971BE85C7A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:38:17 | VAS-1792240696-6FD3D98CE2C9 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 13:37:58 | VAS-1792240676-46BB25146266 | TELCO | TXN_COMPLETION | 1454.27ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:58 | VAS-1792240676-46BB25146266 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:53 | VAS-1792240672-C632EC0383D2 | AGGREGATOR | TXN_COMPLETION | 955.35ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 13:37:42 | VAS-1792240662-98E5B696ECA5 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:37 | VAS-1792240657-455C3DF470E4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:32 | VAS-1792240652-FB70362EF919 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 13:37:28 | VAS-1792240647-84D4C5281176 | AGGREGATOR | TXN_COMPLETION | 1243.61ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 13:37:23 | VAS-1792240642-7A644379D70F | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:37:20 | VAS-1792240638-7D5B1DA64F3A | AGGREGATOR | TXN_COMPLETION | 2533.56ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:37:20 | VAS-1792240638-7D5B1DA64F3A | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 13:37:18 | VAS-1792240632-C4F83096D45E | TELCO | TXN_COMPLETION | 1532.05ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 13:37:18 | VAS-1792240632-C4F83096D45E | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Primus VAS | Glo |