SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:59:32 | VAS-1792238372-1EC022594239 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 12:59:28 | VAS-1792238367-5B66BB767BD1 | TELCO | TXN_COMPLETION | 1024.53ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 12:59:23 | VAS-1792238362-30523E6F0D81 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 12:59:18 | VAS-1792238357-003B1D91A58B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 12:59:14 | VAS-1792238353-B2CEFBE4F1EB | TELCO | TXN_COMPLETION | 1256.78ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:59:03 | VAS-1792238343-4E41FF503295 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 12:58:53 | VAS-1792238333-B106BB98CEDD | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:58:51 | VAS-1792238328-7F3BF32609B3 | TELCO | TXN_COMPLETION | 1776.12ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 12:58:51 | VAS-1792238328-7F3BF32609B3 | AGGREGATOR | TXN_COMPLETION | 1245.63ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 12:58:51 | VAS-1792238328-7F3BF32609B3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 12:58:43 | VAS-1792238323-49DE03F4E0A4 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 12:58:41 | VAS-1792238318-69ED63F2E725 | TELCO | TXN_COMPLETION | 1553.34ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:58:41 | VAS-1792238318-69ED63F2E725 | AGGREGATOR | TXN_COMPLETION | 1382.46ms | 400.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:58:34 | VAS-1792238313-06C53E981A02 | AGGREGATOR | TXN_COMPLETION | 1084.86ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:58:34 | VAS-1792238313-06C53E981A02 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:58:30 | VAS-1792238308-42FC3D170A4D | AGGREGATOR | TXN_COMPLETION | 1956.11ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 12:58:30 | VAS-1792238308-42FC3D170A4D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 12:58:25 | VAS-1792238303-7C2AD13D72E8 | TELCO | TXN_COMPLETION | 1710.10ms | 500.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:58:25 | VAS-1792238303-7C2AD13D72E8 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 12:58:14 | VAS-1792238293-3E925B125412 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |