SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:41:53 | VAS-1792237311-A7F58CE2DB28 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:41:29 | VAS-1792237286-31071F184C2F | TELCO | TXN_COMPLETION | 2309.43ms | 500.00ms | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 12:41:29 | VAS-1792237286-31071F184C2F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | NexBridge | MTN |
| 2026-10-17 | 12:41:24 | VAS-1792237281-57D40D79F9C3 | TELCO | TXN_COMPLETION | 2094.55ms | 500.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:41:24 | VAS-1792237281-57D40D79F9C3 | AGGREGATOR | TXN_COMPLETION | 846.72ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:41:24 | VAS-1792237281-57D40D79F9C3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:41:17 | VAS-1792237276-055524BD64CA | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 12:41:14 | VAS-1792237271-79F5C21DB7FA | TELCO | TXN_COMPLETION | 1347.04ms | 500.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:41:14 | VAS-1792237271-79F5C21DB7FA | AGGREGATOR | TXN_COMPLETION | 764.47ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:41:14 | VAS-1792237271-79F5C21DB7FA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:41:09 | VAS-1792237267-C71111D8EFF0 | TELCO | TXN_COMPLETION | 2353.95ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:41:09 | VAS-1792237267-C71111D8EFF0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:41:04 | VAS-1792237262-442D79811BD0 | TELCO | TXN_COMPLETION | 2013.45ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:41:04 | VAS-1792237262-442D79811BD0 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:40:53 | VAS-1792237252-AF8A8E527F3C | AGGREGATOR | TXN_COMPLETION | 868.50ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:40:53 | VAS-1792237252-AF8A8E527F3C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:40:43 | VAS-1792237242-AFC138DB8536 | AGGREGATOR | TXN_COMPLETION | 402.82ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 12:40:30 | VAS-1792237227-655EBAF90869 | AGGREGATOR | TXN_COMPLETION | 2003.69ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:40:30 | VAS-1792237227-655EBAF90869 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 12:40:23 | VAS-1792237222-E2C2131C4C50 | AGGREGATOR | TXN_COMPLETION | 693.22ms | 400.00ms | Kuda MFB | Telcos Direct | Airtel |