SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:22:03 | VAS-1792236122-FA6A8DDAE062 | AGGREGATOR | TXN_COMPLETION | 438.35ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 12:22:03 | VAS-1792236122-FA6A8DDAE062 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 12:21:57 | VAS-1792236117-8D030473660A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 12:21:56 | VAS-1792236112-247E9A0FC55B | TELCO | TXN_COMPLETION | 2422.35ms | 500.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 12:21:56 | VAS-1792236112-247E9A0FC55B | AGGREGATOR | TXN_COMPLETION | 1378.08ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 12:21:48 | VAS-1792236107-E1BC10ACCCD7 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:21:38 | VAS-1792236097-56CCAA73A08D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:21:33 | VAS-1792236093-BF10EAB4EB9A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-17 | 12:21:25 | VAS-1792236083-023A2B9919FF | TELCO | TXN_COMPLETION | 2224.73ms | 500.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 12:21:19 | VAS-1792236078-808C1E00019E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:21:17 | VAS-1792236076-0673A1F4F91C | AGGREGATOR | TXN_COMPLETION | 2411.35ms | 400.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 12:21:16 | VAS-1792236076-0673A1F4F91C | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 12:21:10 | VAS-1792236068-834BFE0B1BDB | TELCO | TXN_COMPLETION | 1980.29ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:21:10 | VAS-1792236068-834BFE0B1BDB | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:21:04 | VAS-1792236063-3E6C786E2AC1 | TELCO | TXN_COMPLETION | 851.31ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 12:20:51 | VAS-1792236048-CBB34262B1E0 | AGGREGATOR | TXN_COMPLETION | 2173.99ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:20:51 | VAS-1792236048-CBB34262B1E0 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:20:11 | VAS-1792236009-24486CBDF30C | TELCO | TXN_COMPLETION | 1366.54ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 12:20:05 | VAS-1792236004-BEB671204773 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:19:55 | VAS-1792235994-E86B79BC0118 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |