SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4745 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 84 | QUEUED | CLOSED |
| SLB-20261019-4744 | Oct 19 | Airtel | Success Rate | 95.0% | 93.2% | 95 | QUEUED | CLOSED |
| SLB-20261019-4743 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 88 | QUEUED | CLOSED |
| SLB-20261019-4742 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.5% | 97 | QUEUED | CLOSED |
| SLB-20261019-4741 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 117 | QUEUED | CLOSED |
| SLB-20261019-4740 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 100 | QUEUED | CLOSED |
| SLB-20261019-4739 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.0% | 89 | QUEUED | CLOSED |
| SLB-20261019-4738 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 109 | QUEUED | CLOSED |
| SLB-20261019-4737 | Oct 19 | Glo | Success Rate | 95.0% | 93.8% | 91 | QUEUED | CLOSED |
| SLB-20261019-4736 | Oct 19 | Airtel | Success Rate | 95.0% | 93.1% | 106 | QUEUED | CLOSED |
| SLB-20261019-4735 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 96 | QUEUED | CLOSED |
| SLB-20261019-4734 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.7% | 102 | QUEUED | CLOSED |
| SLB-20261019-4733 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.6% | 123 | QUEUED | CLOSED |
| SLB-20261019-4732 | Oct 19 | NexBridge | Success Rate | 95.0% | 93.4% | 108 | QUEUED | CLOSED |
| SLB-20261019-4731 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.9% | 98 | QUEUED | CLOSED |
| SLB-20261019-4730 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.7% | 118 | QUEUED | CLOSED |
| SLB-20261019-4729 | Oct 19 | Glo | Success Rate | 95.0% | 93.9% | 99 | QUEUED | CLOSED |
| SLB-20261019-4728 | Oct 19 | Airtel | Success Rate | 95.0% | 93.4% | 110 | QUEUED | CLOSED |
| SLB-20261019-4727 | Oct 19 | MTN | Success Rate | 95.0% | 93.7% | 103 | QUEUED | CLOSED |
| SLB-20261018-4726 | Oct 18 | Telcos Direct | Success Rate | 95.0% | 93.6% | 112 | QUEUED | OPEN |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:11:01 | VAS-1792235458-3C9510C5F294 | TELCO | TXN_COMPLETION | 2082.16ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:11:01 | VAS-1792235458-3C9510C5F294 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | NexBridge | MTN |
| 2026-10-17 | 12:10:49 | VAS-1792235449-51AB2EF14899 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:10:44 | VAS-1792235444-D0715C605E3F | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 12:10:39 | VAS-1792235439-4AB558C38E3A | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:10:34 | VAS-1792235434-1205AD980794 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 12:10:21 | VAS-1792235419-7BC54D195FE1 | AGGREGATOR | TXN_COMPLETION | 2098.04ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:10:16 | VAS-1792235414-9E2243AEB33F | TELCO | TXN_COMPLETION | 1562.85ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 12:10:10 | VAS-1792235409-AB7F11F656F1 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 12:10:05 | VAS-1792235404-77BCCE629094 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 12:10:00 | VAS-1792235399-75129A13946E | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:09:46 | VAS-1792235385-7850F6DE67B5 | TELCO | TXN_COMPLETION | 1408.04ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:09:46 | VAS-1792235385-7850F6DE67B5 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:09:36 | VAS-1792235375-E125325B464A | AGGREGATOR | TXN_COMPLETION | 1234.58ms | 400.00ms | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:09:36 | VAS-1792235375-E125325B464A | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:09:06 | VAS-1792235345-C0E0D0FF85E5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:08:57 | VAS-1792235336-9EFD6B0BFB32 | AGGREGATOR | TXN_COMPLETION | 1159.72ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:08:51 | VAS-1792235331-250D626E4666 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 12:08:42 | VAS-1792235321-E0FA4DCB52B9 | TELCO | TXN_COMPLETION | 701.12ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 12:08:37 | VAS-1792235316-3F880DE3225C | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |